Essay about Telecom Organising Case Presentation

1976 Words8 Pages
Introduction This report purposes to examine the application of organising within a major organisation. The company studied will be the Telecom Group as this particular organisation is well known world-wide. Telecom originated in 1865 as the ‘Telegraph Department’ issued under the NZ Government. They later merged with the New Zealand Post Office, and over the next one hundred years, they installed, maintained and operated a wired telephone network nationwide. To this day, Telecom remains to be one of New Zealand’s largest, oldest, but most importantly, popular businesses. They were responsible for bringing telecommunications into the homes and businesses of Kiwi’s as they lacked competition thanks to government regulations. This report…show more content…
• People want faster services Businesses thrive on communication and technology. Telecom must provide the best services to ensure that customers stay happy, this means better and faster service quality that are readily available. Political • Mobile termination access service Telecom is obligated to pay for services, which enable communication through voice and text with other service providers. This increases competition with other mobile networks • Universal service obligations Telecom must provide services to all residential areas, provide free and emergency communication services and keep their prices low so that they stay competitive. Physical/ Environmental • Impact on natural environment Telecom sets up high cost infrastructures which are detrimental to the physical environment. Emissions from back-up generators and radio and mobile frequency sites are all things that impact the environment badly. • Natural disasters In cases of a natural disaster (such as a tsunami), Telecoms services could be cut of restricting its customers to use the system. SWOT Analysis Strengths • High research and development Telecom has 70,000 staff dedicated to research and development. In 2012 alone they invested $4.8 billion in this area. • Loyal customers They have over 1 million fixed line residential customers, over 2 million connections (both consumer and business) in NZ and over 800,000 fixed and mobile internet

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