Teletech Corporation Case Analysis Essay

Background Headquartered in Texas, Teletech Corporation operates under two main business segments: the Telecommunications Services segment, providing various telephone services to business and residential customers and the Products & Systems segment, which manufactures computing and telecommunications equipment. In late 2005, the Securities & Exchange Commission revealed that billionaire Victor Yossarian acquired a 10% stake in Teletech and demanded two seats on the board of directors. He felt

Osvaldo Lopez Fin 400 Professor Rick Kratt Teletech Corporation, 2005 Executive Summary Teletech Corporation, 2005 is headquartered in Dallas, Texas. The company had two main business segments and they were telecommunications services and products and systems. They integrated information movement and management. They provide long distance local and cellular telephone service. They had more than 7 million customers in lines but mostly their customers where from the southwest and the Midwest of the

1. How does Teletech currently use the hurdle rate? Teletech currently uses the hurdle rate in the assessment of the firm’s economic profit and NPV. The rate is based on an estimate of Teletech’s WACC. Currently, the hurdle rate for Teletech is 10.407%, using data in Figure 1. The case rounds this number to 10.41% 2. What are the segment WACCs for Teletech? What assumptions do you have to make to do these calculations? Using the data in Figure 1, we can calculate the WACC for the

Statement of Problem Teletech Corporation’s CFO, Margaret Weston needs to decide three things. (1) What are the appropriate hurdle rates for each segment of their business? (2) Is the Products and Systems segment underperforming? And (3) How should Teletech respond to the raider Victor Yossarian? Facts and Assumptions Teletech Corporation has two distinct business segments, the more established Telecommunications Services segment, and the recently added Products and Systems segment. These two

Analysis Teletech is a business process outsourcing multinational Organization, founded in 1982 by Kenneth D.Tuchman and headquartered in Englewood, Colorado. Teletech provides services for customer management, transaction-based processing, database marketing services, professional sales and eCommerce. Teletech operates in diverse industries of Automotive, Communications and Media, Financial Services, Government Services, Healthcare Services and Technology. The firm is based in 17 countries with

TELETECH CORPORATION, 1996 Raiders Dials Teletech Wake-up Call Needed Says Investor New York (AP)---The reclusive billionaire Victor Yossarian has acquired a 10 percent stake in Teletech Corporation and has demanded two seats on the firm’s board of directors. The purchase was revealed yesterday in a filing with the Securities and Exchange Commission, and separately in a letter to Teletech’s CEO, Maxwell Harper. “The firm is misusing its resources and not earning an

you have learned in through your study of corporate, investments, and international. We will utilize the case methodology to focus our analysis. Cases describe a context in which a particular problem is found. Regardless of the particular characteristics of the problem, problem solving follows a general methodology: identification of the problem, describing the context of the problem, analysis of potential

Case Studies in Finance: Managing for Corporate Value Creation Fourth Edition July, 2002 Robert F. Bruner Distinguished Professor of Business Administration Darden Graduate School of Business Administration University of Virginia Post Office Box 6550 Charlottesville, Virginia 22906 Email: brunerr@virginia.edu Web site: http://faculty.darden.edu/brunerb/ ABSTRACT: This book presents 46 case studies in finance, targeted toward upper-level undergraduates and introductory and intermediate-level MBA

enable the organization’s management to gather business insights and improve their profitability. Prosodica will play a significant role in order to analyze performance of employees who deal with clients on a regular basis. Using the real-time analysis feature of Prosodica, meaningful alerts can be generated for the employee and the communication summary can be obtained for a particular time interval, which the performance management team can review. In addition, the employee can perform better

INTRODUCTION SYNNEX Corporation was founded in 1980 by Robert T. Huang and its head office based in Fremont, California USA .SYNNEX is a Fortune 500 corporation and currently operates in 25 countries around the world. SYNNEX Corporation is leading business process Services Company and its primary services focus on distribution of IT products, contract assembly, customer relationship management or BPO CRM, customer engagement management strategy, process optimization and improved business outcomes