Ten Principles of Knowledge Management

1942 Words Jun 16th, 2011 8 Pages
Introduction

Many companies are beginning to feel that the knowledge of their employees is their most valuable asset. They may be right, but few firms have actually begun to actively manage their knowledge assets on a broad scale. Knowledge management has thus far been addressed at either a philosophical or a technological level, with little pragmatic discussion on how knowledge can be managed and used more effectively on a daily basis. At this early stage of knowledge management in business, the most appropriate form of dialogue is not detailed tactics, but rather high-level principles. When an organization decides what principles it agrees upon with respect to knowledge management, it can then create detailed approaches and plans
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3. Knowledge management is highly political.
It is no secret that "knowledge is power," and thus it should not surprise anyone that knowledge management is a highly political undertaking. If knowledge is associated with power, money, and success, then it is also associated with lobbying, intrigue, and back-room deals. If no politics appear around the knowledge management initiative, it is a good indication that the organization perceives that nothing valuable is taking place.
4. Knowledge management requires knowledge managers.
Key business resources like labor and capital have substantial organizational functions devoted to their management. Knowledge won 't be well-managed until some group within a firm has clear responsibility for the job. Among the tasks that such a group might perform are collecting and categorizing knowledge, establishing a knowledge-oriented technology infrastructure, and monitoring the use of knowledge.
Several professional services firms already have knowledge management roles in place. McKinsey, Andersen Consulting, Ernst & Young, Price Waterhouse, and A.T. Kearney all have "Chief Knowledge Officers" in place. Buckman Laboratories reoriented its Information Systems organization to become managers of knowledge, and now calls the group the
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