Term Paper on Performance Appraisal and Improvement at Kfc

655 Words Nov 1st, 2008 3 Pages
KFC Corporation has its headquarters in Louisville, Kentucky. It is the world's most popular chicken restaurant chain, specializing in Original Recipe®, Extra Crispy™, Twister® and Colonel's Crispy Strips® chicken with homestyle side offerings. Every day, nearly eight million customers are served around the world. KFC's menu includes Original Recipe® chicken -- made with the same great taste Colonel Harland Sanders created more than a half-century ago. Customers around the globe also enjoy more than 300 other products -- from a Chunky Chicken Pot Pie in the United States to a salmon sandwich in Japan to a fish fillet sandwich in Pakistan. KFC is one the world’s best known and loved brands today, but this would not have been possible …show more content…
As a matter of fact, all the companies that comprise Tricon (KFC, Pizza Hut and Taco Bell) believe that recognition and applause is one of the prime ways to guarantee employee improvement as it boosts their morale and encourages them to perform even better. C.H.A.M.P.S which stands for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed is an example of a successful recognition program in which any employee can give a C.H.A.M.P.S. recognition card to another employee when they notice commendable behavior. Then, each week the restaurant manager draws from the completed C.H.A.M.P.S. cards and offers the champion a low- or no-cost prize called Priceless Rewards. This could be a pair of movie tickets or a promise of the manager washing the employee's car in the parking lot. (Tanner Recognition Company)

In today’s economy, a lot of industries have difficulty in retaining employees and the food industry is no exception to this fact. But KFC and Tricon are managing to retain their employees and their effective workforce development practices of performance appraisal and interviews just might be responsible for that. According to restaurant manager Adonis Chapel, “What motivates people and keeps them here?” As KFC’s advertising slogan goes, “we do chicken right,” he says the secret is “just the way you treat people. Treat them right!”

The HR department of KFC is definitely doing its

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