Tesco - Customer Service Essay

Decent Essays
Tesco – Customer service

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Today's world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations.

To achieve
…show more content…
Payment facilities: Customers want the company to provide a variety of payment facilities. (E.g. credit card, cash) so they can pay for the goods easier.

Facilities: Customer may need a rest place and toilet when they shop in Tesco. Disable will need a lift and disable toilet. Customer with kids or baby will need some facilities for them.

The needs and expectations of internal customers:

Information and Assistance: Internal customers need to get the new information about the company and get assistance on employment law in relation to personnel problems.

Communication: Employees of Marks & Spencer are kept well informed of the performance and objectives of the group through personal briefings, regular meetings and e-mail.

Regular stock: They need regular stocks of advertisements, printed forms and to buy stationary and repair.

Inter-shop computer: Internal customers want rapid processing of transactions through the inter-shop computer system.

Complaints: If they are dissatisfied with the services of head office or regional shops, they need to be able to make a complaint.

Services: Internal customers need politely given services.

Delivery on time: They want documents that are sent from other offices delivered on time.

Training: New workers will be relatively unproductive if they received no job-related training.

Get Access