Tesco vs. Webvan: Grocery Companies Leveraging the Internet

This research paper will be about how the privately held company known as Publix Supermarket which is now exploring the new way their customers are shopping using the internet with the help of e-commerce. Moreover, on how the Publix Supermarket stands up against the many of its competitors in the grocery market business. Publix Supermarkets is especially known for their exceptional customers’ experiences within their supermarkets, and now their customers are bringing Publix directly into their homes with the help of Instacart. Publix Supermarket is partnering with now a delivery source known as Instacart which is now providing numerous grocery delivery services to customers around the State of Florida with their popular large chain grocery

Online Grocery stores: Over the last two decades, rising internet and mobile phone penetration has changed the way we communicate and do business. E-commerce is relatively a novel concept. It is, at present, heavily leaning on the internet and mobile phone revolution to fundamentally alter the way businesses reach their

As a tool available to a fairly wide public, the internet is only twenty years old, but it is already the key catalyst of the most extensive and fastest technological revolution in history. The internet, the single most powerful agent of change in recent history, In the words of Arthur.C Clarke, “any sufficiently advanced technology is indistinguishable from magic.(Clarke, 1961)The rapid pare and reach of the change wrought by the internet indeed has a touch of magic about them. There are two main ways to go shopping in our daily lives. One is shopping online; another is shopping at the real shop. As a matter fact, shopping online is a new way for people to go shopping. Online shopping is better than shopping at the shop in some ways, in

Businesses are discovering the Internet as the most powerful and cost effective tool in history. The Net provides a faster, more efficient way to work colleagues, customers, vendors and business partners- irrespective of location or operating system harnessing this powerful resource gives companies strategic advantages by leveraging information into essential business asset. The "technology of the future" here today. This is a fact. Businesses making the transition will, and are prospering; however those that do not will most certainly suffer the consequences.

With the internet, the world is shrinking. Customers are empowered and are becoming more experimental with the

Online commerce was introduced to consumers in the mid-1990’s, and in the years since, it has grown exponentially. It started out virtually nonexistent and has become a multi-billion dollar industry. Nearly every retail sector has entered online commerce; clothing, electronics, home, health and grooming items, even food and groceries are starting to gain traction online. Online commerce sites rival traditional brick and mortar stores such as Walmart and Target, as well as other big-box stores. As online retailers such as Amazon continue to expand, many brick and mortar stores have been making their way online, indicative of an increasing movement towards online commerce. With more than 80% of the online population having made an online

The internet, a new form of communication between computers developed by the military in the 1980s, would have an unprecedented effect on business. During the 90s, business old and new began to make their appearance on the internet. Although, at first, it was a new and dangerous medium, causing many businesses to fail in the Dotcom bubble, the internet caused business and economy to flourish for years to come. US investment in the internet and computers helped it gain much economic power in the 90s and 2000s, leaving other nations who neglected their potential in the

The grocery store seems like an everyday simplistic duty that everyone in American society has to do to feed their family. Yet there is a lot of trust that goes on through the process. Consumers are made unaware of where the products come from and not only that trust is slowly diminishing with online grocery shopping.

* Located in the Toronto Area, Grocery Gateway has been the largest online grocer since November 2001. They have approximately 125,000 registered consumers. These consumers shop online, picking their products from a selection of 6500 products that include dry goods, health and beauty products, alcoholic beverage, fresh produce and even frozen foods. The broad/generic industry is the food industry. The narrow product is groceries. The core product is food, the actual product is groceries delivered, and the augmented product is good customer service and convenience. Orders are to be a minimum purchase of 60$ including

Increase in online grocery shopping segment. As the market is heading to provide maximum consumer value by reducing time consumed for customer, online shopping or pick-up items trends got more attention from all players. Pressure from the new entrance like Amazon can change the game play.

Retailers are able to track customer shopping data, which provides an important source of consumer research to which manufacturers have no direct access. (2) I am particularly interested in the grocery retail market as over the last two decades, the growing dominance of supermarkets has been a major theme in the nation’s life, seen in eating habits and shopping trends(3) Furthermore, the retail industry employs 2.77 million people in the UK and it is the UK’s largest private sector employer. It accounts for £325 billion sales and one-third of all consumer spending.(4) The graph below shows the percent of retail sales attributable to online in selected merchandise

The rise of e-commerce and online retail has altered the general trends in this industry. Grocers such as Whole Foods Market, Kroger Co., Safeway Inc., and Fresh Market have adapted to this new technology of customers ordering groceries online and then picking it up without having to walk around the store to do so. The trend is also adopted by

The grocery retail industry worldwide has grown in recent years to become one of the most intensely competitive industries due to the continuous amounts of new entrants. A grocery retailer is one that sells food and other general household items. Hypermarkets, supermarkets, discounters and small grocery retailers are all under the grocery retail umbrella. Between 2003 and 2008, the grocery retailing industry accounted for 45% of store-based retail values sales over the world. The figures

1. As a customer, what do you want from an online grocery store? How does consumers’ behaviour differ when shopping for groceries on-line vs. off-line? What are the implications of these differences on the operations of an on-line vs. off-line store?

Supermarket e-commerce stores that have altered business practice grow very fast. The popularity of online supermarket increases every year. Keynote’s study (as cited in Hand, Riley, Harris, Singh, and Rettie, 2009, p. 1205) explain that in 2006, the percentage of online supermarkets are higher approximately 35% than previous year. It could be that customers will shop online only in the future if the popularity of traditional stores go down. In addition, many supermarkets such as Walmart, Coles, and Giant are starting to build e-commerce. Online supermarket grow