Test Bank for Excellence in Business Communication 10th Edition by Thill

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Excellence in Business Comm., 10e (Thill)
Chapter 1 Achieving Success Through Effective Business Communication

1) Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) speaking to others.
E) none of the above.
Answer: A
Explanation: A) Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process.
Diff: 2 Page Ref: 3
Skill: Concept
Objective: 1
AACSB: Communication Abilities
Learning Outcome: Discuss the challenges and importance of business communications.

2) When it comes to
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Diff: 2 Page Ref: 5-7
Skill: Concept
Objective: 2
AACSB: Communication Abilities
Learning Outcome: Discuss the challenges and importance of business communications.

6) A flatter organizational structure
A) tends to increase the chance of communication breakdowns.
B) helps make communication flow more efficiently.
C) is obsolete now that social networking is so widespread.
D) is helpful for small companies only.
E) makes internal conflict more difficult to manage.
Answer: B
Explanation: B) Tall structures have many layers of management between the lowest and highest positions, which can lead to communication breakdowns. Flat structures reduce the number of layers and promote more open and direct communication. The other answers are incorrect because a flatter organizational structure facilitates communication, and better communication will never become obsolete or make problems more difficult.
Diff: 3 Page Ref: 7
Skill: Concept
Objective: 2
AACSB: Communication Abilities
Learning Outcome: Discuss the challenges and importance of business communications.

7) In which of the following organizational structures do employees report to two managers at the same time?
A) virtual organization
B) matrix structure
C) network structure
D) modern structure
E) none of the above
Answer: B
Explanation: B) In a matrix structure,

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