The Academic Advisors Emotional Intelligent Levels And Their Interaction With Undergraduate Students

911 WordsSep 1, 20154 Pages
This case study, All’s Well That Ends Well, is about a Director and three Academic Advisors from The University of Chicago, Arts & Sciences Department. The case study focuses on the Academic Advisors emotional intelligent levels and their interaction with undergraduate students. Students who go to the University of Chicago has had bad communication with their advisers. The students come to the Academic Advisor’s office to be advised, after the initial visit, they leave disappointed, confused and upset about their academic status. Mr. Smith the Director of Academic Advising has received complaints on two of his Academic Advisors Tyrone and Mickey. These complaints have to be addressed before the next semester start. The complaints lead Mr. Smith to arrange a meeting to talk with all three Academic Advisor on restructuring their customer service accomplishments to better serve students in the College of Arts & Sciences. Salovey and Mayer’s Emotional Intelligence Salovey and Mayer says the emotional intelligence is a label for skills that include awareness of self and others and the ability to handle emotions and relationships (Bolman and Deal, 2013 p. 171). Joe Smith the Director of Academic Advising at The University of Chicago has three Academic Advisors Tyrone, Erika and Mickey. Each advisor has levels of emotional intelligence and all three approach their students from different angles of advisement. Mr. Smith has concerns for two of his academic advisors,
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