The American Internal Revenue System and Computer Discount Warehouse

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IRS Data Warehouse Improvements 1. Why is it so difficult for the IRS to analyze the taxpayer data it had collected? The very complex process of assessing taxpayer data had increasingly been compounded by the sheer enormity of tax returns and files requiring assessment. The prodigious nature of this task is only further confounded by the imperative upon the IRS to subject a dense set of permutations of taxpayer information to scrutiny. Until the installment of the CDW system, the use of flat file and hierarchy based database systems made complex user queries on these multifarious permutations of taxpayer information nearly impossible. The result was both that individuals likely to require audits had been overlooked and that in many cases individuals who are otherwise innocent of any taxpayer indiscretions had been subjected to these review processes. The large scale of data and the somewhat obtuse ways of navigating said data had led to an impasse of efficiency. 2. What kind of challenges did the IRS encounter when implementing its CDW? What management, organization, and technology issues had to be addressed? In spite of this clear impasse, the case study here observes that it can be exceptionally difficult to convince a government agency that reformation is required. The case study describes agencies as being risk averse in this regard. This aversion is only magnified by a $2 million price tag on the data warehousing implementation and by the costs to labor,

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