Restaurant Business Report

The Restaurant Group plc (“TRG” or “the Group”) is the leading British chain of restaurant, which were originally founded in 1987 with the establishment of Garfunkel’s chain of restaurants. During the period of time from 1987 to 2014, the Group operates over 450 restaurants and pub restaurants. Its principal brands are Frankie & Benny’s, Chiquito, Coast to Coast and Garfunkel’s. Besides, it develops a Pub restaurant system and a Consession business mainly operating in UK airports. The Group focus on

This restaurant service evaluation paper will take a look at one of Orlando’s most popular casual dining spots, Miller’s Ale House located at 5573 Kirkman Road, Orlando, Florida. Miller’s Ale House motto is “Welcome to Our House” suggesting a fun, warm, and inviting atmosphere. Miller’s Ale House is known as a casual sports restaurant and bar serving food made fresh and at an affordable price. The restaurant is also known as a great place to meet friends and family and enjoy lunch or dinner while watching a sporting event on one of their large screen televisions. Miller’s Ale House has an incredibly large outside bar and patio displaying sports on all the televisions. Customers want to experience this type of customer service along with a friendly atmosphere and

Renae Smith, MasterChef Australia finalist and a local resident of Sydney, takes MasterChef Kunal Kapur on a culinary trail of the city and suggests some of the finest culinary experiences that must be explored.

The theme of this book is how businesses in today’s world use ever-improving technology to collect data, convert it into information and business intelligence, and combine this information and intelligence with the knowledge of the workers to help make the best decisions they possibly can for the benefit of the company and the customers. Throughout the book, there are discussions on the different ways that technology can help a business with this process. When going into detail about the various information systems, this book also brings into

More and more people like to eat outside in a restaurant. Restaurant services can help people establish the satisfaction of ingredients, provide considerate services, and save customers’ time. The restaurant industry occupies an important place in the service industry, and because the demand of customers is increasing, the demand on the level of service is becoming greater. The stages of the industry’s life cycle are typically separated into three stages: beginning, maturity, and recession. The restaurant industry is clearly in the maturity stage. For now, people usually can find what they want by using some Apps, and find the restaurants near them. It is convenient for people to eat in a restaurant. The trend of restaurant will be continued in next five years. The charts(4) below showed the restaurant industry sales have been increasing since 1970, and the restaurant sales was $709.2 billion dollars, the sales of restaurant industry included commercial restaurant services, eating places, bars and taverns, managed services, lodging places and retail, vending, recreation, mobile. Commercial restaurant services occupied the most sales from restaurant industry. The major emerging trend in restaurant industry is the way we manage restaurant, more and more technological products were used in restaurant, we use tablet to order food. Restaurant were using advanced technique to have a better dining experience, like the

There are a number of support functions used by large hospitality businesses with the aim to support and improve the overall efficiency of a business. The four support functions I will be looking at are finance, customer services, marketing and human resources.

The way we used to service our customers was creating far too many mistakes and frustration. We intend to bring harmony back to our restaurants by allowing the customers to input their own orders into our new system. By placing the responsibility in the customer’s hands, our employees will be able to focus more on the preparation of the food. This will alleviate many of the errors currently being made which in turn will bring down the stress level within the work environment. We are preparing for there to be a learning curve and possibly some confusion. A training program is already being created. This program will allow our employees to ease into the new system without a huge transitional period.

Hotel Escargo is in need of a new process for check-in and check-out. It is also in need of a new process for a hotel offering, which will improve the hotel’s customer satisfaction. In order to demonstrate these new processes a new process map for the process will be necessary. This will show management how these changes will make

Competitive businesses must strive for continuous improvement in a highly competitive global market. Methods to infuse quality practices for the application of operations management principles form the basis for collecting and analyzing the data essential for strategic business decisions. One challenge for companies today is the wealth of information and computers to process it. There are numerous software applications to assist in forecasting, capacity planning, production scheduling, enterprise resource monitoring and other decision areas. Businesses must determine the proper application to work with their company model and carefully monitor implementation of a system that will have a broad impact on how

The most important thing to having a successful business is to have the most up to date information. If you have all the information at your fingertips it can help you to make the best possible decisions. What kind of information is available and how do we sort through it and use this information? In the hospitality industry the amount of information received everyday is overwhelming, and it isn’t possible for staff to be able to sort through it and organize it properly. In the hospitality industry the information technologies are the tools that the staff uses to sort and manage the information and the balanced score card is just one

As the new technology and fast evolution of software, keeping information system efficiency became a challenge. On the enterprise side, the company’ operation, inventory, and logistics systems are the key to success. On the customer side, the high quality and satisfied experience from the user interface is very important. Moreover, the establish and develop a new technology is costly and different.

Nowadays, almost every industry is undergoing a technology-driven transformation, and the hospitality industry is one of it. By owning the application of technology, industry’s needs are met with greater ease and enhance the performance. Technology has brought the positive impacts no matter is internal impact or external impact in hospitality industry.

This report is prepared for Ms Toni Carlos, an owner of small business called EIA (Education In Australia). The business was established nine years ago and expended with the time. As the time evolved the growth in the business has reached to the height that manual operations were not enough to handle the business. Expanding business from a small region to the national level is also one of the owner’s desires, which can be best managed by the use of information technology. This report enlightens the owner to incorporate the new method of information systems to reincarnate her business. This assignment provides the foundation on which the owner can combine her existing business logic and with new information technology to erect a powerful business capable of doing much more than its current capacity. This document provides references for the basic literature to make user understand of what information system can do and what kind of appropriate information system will be suitable for her business. The document is designed and the references have been chosen keeping in mind user’s current issues, new requirements, the

Hospitality establishments are continually trying to improve customer service and new innovations are being created every day. “Customer participation is an important component of the service production process” (Wattanakamolchai, 2008, p. 1). One concept to improve the customer service delivery system is to have guests become participants in the actual production and this term is called the “co-production”. Since new technologies encourage a new genre of experience, the concept designed for a new co-production strategy for Portofino Bay Hotel is a mobile app. A mobile app is a software program guests can download and have access by directly using their phone or any other mobile device. This mobile app will provide guests a platform to be used from their mobile device by using their tablet, mobile phone or laptop. The mobile app will allow guests to book their rooms, check-in, use as a room key, check-out, make reservations at any of the restaurants or at the spa, purchase tickets for Universal Orlando theme parks, and provide immediate guest feedback on all services rendered. This, in turn, will allow the guests to play an active role in guest participation in creating their own memorial experience.

When opening a new restaurant it is important to consider technology options that will offer competitive advantage, enhance profit, and work efficiently for the establishment. Three systems that are generally purchased for restaurant use are inventory systems, point of sales systems, and reservation management systems. All of these systems should be researched and compared on their functionality so the most suitable technologies can be implemented into the daily activities of the restaurant.