The Art Of Getting Good Service

This assignment will define and analyse the need for a chosen service improvement within the pathway of mental health, as well as evaluating the suggested service. Demonstrating how this service can inform and benefit integrated practice, discussing the ways in which the agency’s statutory obligations and responsibilities impact on both individual and group decision making. The chosen service improvement for this assignment is the introduction of a mental health nurse into primary care services, for example, a GP Surgery. Focusing on service users with mental health issues in the community and therefore in the care of the local Primary Care Trust (PCT).

Good or Service: Mr. Gulash lived in Shelton, Connecticut. He wanted an above-ground swimming pool installed in his backyard. Gulash contacted Stylarama, Inc. (Stylarama), a company specializing in the sale and construction of pools. The two parties entered into a contract that called for Stylarama to “furnish all labor and materials to construct a Wavecrest brand pool, and furnish and install a pool with vinyl liners.” The total cost for materials and labor was $3,690. There was no breakdown in the contract of costs between labor and materials. After the pool was installed, its sides began bowing out, the 2” × 4” wooden supports for the pool rotted and misaligned, and the entire pool became tilted. Gulash brought suit, alleging that Stylarama had violated several provisions of Article 2 of the UCC. Is this transaction one involving goods, making it subject to Article 2? Gulash v. Stylarama, 33 Conn.Supp. 108, 364 A.2d 1221, Web 1975 Conn.Super. Lexis 209 (Superior Court of Connecticut) (Cheesman, 2010, p. 292).

The service mentality is ever present in the servicing society of today’s economy. Programs are constantly being created to help individuals, such as Medicare, Educare, Judicare, that state they care about the individual and that their best interest is the main goal. However, these programs lack the relationship involvement that is needed in order for it to be considered care. Instead, the programs create a need, advertise that need to individuals, and provide their solution as a service. The solutions mostly impair the individuals they are intended to improve. This is such the case of Romero and Seferino. True care is establishing a relationship with individuals and not necessarily providing a product or service to change an outcome but instead

problem with asking for the help. I would rather ask then waste time trying to figure it out,

Customers are always occupied plus they don’t have sufficient time for you to relax. The majority of their time is focused on work and other household responsibilities. Indeed, you

Today’s customers are more aware and empowered, and have more bargaining power due to the exponential increase in competition – direct, indirect or substitute. In retailing, they want hassle-free shopping, have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors, offer more choices in varieties and assortments, and are giving as many services as feasible.

Finally, the clock says 8:55. Only five more minutes until your eight hour shift, which honestly felt more like twelve, is over. The store looks perfect and all of the housekeeping chores are taken care of. As you are walking to lock the front door, a large family comes rushing in asking if the store is closed. With a fake smile plastered on your face, you tell them the store closes in less than five minutes, so they promise to be quick. Now their kids are running around and the parents are ripping apart the T-shirts you just folded. Being polite and helpful in these situations is hard, and all you want to do is tell them to get out. Customer service is important, but it can sometimes be a challenge. Still, there are a few key steps to giving good customer service that can ensure that the customers will have a positive experience while shopping with the company.

Traditionally, Service quality can be portrayed as the result from client comparison between their assumptions about the service they will use and their insight about the service company. That implies that if the insight recognitions would be higher than the desired the service will be considered as fabulous, if the desires rise to the insight observations the service is viewed as great and if the desires are not met the service will be viewed as awful. For a service to be considered as good the organisation is required for making customers satisfied and service quality should be associated with customer perceptions and expectations. (Carlsson, 2010)

Our strategy for success is to provide a product and service that meets market demand and satisfaction. Once these keys are achieved, “Couleurs du Monde” will become a profitable and sustainable business. “Couleurs du Monde” will provide exceptional service that leaves a lasting impression with our main clientele. We will provide an unswerving atmosphere of food, beverage, entertainment and product quality, while managing all internal finances and cash flow to ensure an increase in profit growth. To ensure that “Couleurs du Monde” experience rising growth in investment, there will be firm control of all cost without any exemption.

Customer service is very important practice in nearly every industry due to customer is major component in the business. The organization that capable of initiate quality customer service is likely to achieve better business performance in similar industry. Provide service greater than customer expectation will automatically improve customer satisfaction. This will help persuade current customer to return to the company service in the future. The purpose of this report is develops the process to improve and formalize customer service strategy of AET transport. This paper will outline essential step to develop quality customer service process from current process that utilize in the company at the moment.

A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198), a linguistic scholar, views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area, that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation to provide that service. The service encounter is also known as the ‘moment of truth’ in which the customer often develops a perception about the business and often creates a differentiation from other competitors. Solomon et al (1985)

Qns: Discuss the 4 major characteristics of services and the marketing strategies available for the service organization.

In a service industry, it is important that organizations fully understand the characteristics of the service needs in order to design their system in costs and benefits to set a reasonable price for their services. Sadly, many service organizations develop their service processes without investing time in testing and process and therefore many service organizations fail in their efforts (Meredith & Shafer, 2013, p 78). Therefore, it is important that as a service provider, Creative Learning Center have tested their service process and addressed any issues that they may find in delivering the level of service that is aligned with the organization’s goals. Having a well developed service process will ensure customer satisfaction, optimal operational flow and contribute to the profitability of the company (Barkai & Harison, 2011). To successfully ensure that the service process at Creative Learning Center is successful, effective and efficient, extensive testing must be conducted. A key aspect of their service process must address customer complaints to sustain customer satisfaction. Customers general complain when they experience services that are lower than the actual service performance and quality. Statistics show that many consumers choose to leave the establishment instead of giving the service provider the opportunity to address service deficiencies (Barkai et al., 2011). Therefore, addressing the customer complaint component into

We have learnt from Servicer Strategy that service means to provide guidance on design, and how to implement them according to the needs of the customer. From the service lifecycle Service Design comes after the service strategy (Annexure A). The service design is not limited to new services, but also to old services which are need to improve the service design which are necessary to maintain the value to customers. The main objective of service design is designing an innovative idea or to change an existing design into a live environment. To change a design or to implement there are several requirements. These requirements are taken from the service portfolios and they are analyzed. There are teams which will indulge in this process and

Abstract: The Quality of service in general refers to capability to provide flawless, fast and consistent communication across the network. The factors that influence QoS are error rates, bandwidth, throughput, transmission delay, availability, jitter, etc. Any network must provide secure and reliable service and to achieve this it needs to consider the above factors. Hence we can say that the QoS of a network is a set of factors to efficiently use the resources of the network. I am using the above factors to measure the QoS of different networks and compare them.