The Associate Director-Customer Service Position Essay

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I have a thorough understanding of our business and our customer. I monitor the trends and behavior of our brands and those of our competitors. I use my knowledge to make the appropriates changes and to empower myself. I follow the guidelines and appropriate channels to communicate effectively with peers, supervisors and partners to get the best results in the day to day business.

A well-articulated compensation philosophy drives organizational success by aligning pay and other rewards with business strategy. It provides the foundation for plan design and administration and anchors current and future plans to the company's culture and values (Kaplan, 2006, p.32). Recognizing and rewarding achievement is the cornerstone of the company A’s compensation philosophy. The mission of the company is to attract, select, place and promote all individuals based on their qualifications. The company believes that performance-based compensation helps attract, develop and retain talented professionals. In addition to base pay which based upon local market conditions and targeted to be above market, the company provides the following types of potential compensation to reward performance:

Primary: To provide direct administrative support to the Chief Administrative Officer and other executive leadership gathering information, prepare routine data summaries and narrative reports, analyze complex data and prepare written analyses. Analyzing financial and other data, including revenue, expenditure and reports. As a member of the support services cross-functional team, provide support and oversight of the office administration functions including reception, facilities, telephone, purchasing, equipment maintenance and other duties as may be required for successful organizational results.

Introduction Total reward packages are designed to attract the potential employee to all the benefits the organization has to offer. The packages focus on health, financial options so the employee and their families can full their dreams and live life to the fullest. This paper will discuss a case study called Geico. It will include information about the Geico total reward program and how it lines up with the five top advantages of a total reward package.

Organizations that use a salesforce to help promote its business for increase profitability are challenged to develop a compensation plan that aligns the company’s overall goals. A sales compensation plan is more than a tactical focus, but it is a strategic focus for an organization to that enables the company to remain competitive in the business industry (Thoreson, 2014). State Farm was founded in 1922 by G.J. Merchele, as an auto insurance company. Today, it is one of the leading providers of insurance and financial services with more than 18,000 agents that serve almost 82 million policies and accounts all over the United States (Statefarm.com, 2015). State farm offers several employee incentive programs that allow small business owners to give back to its employees (Statefarm.com, 2015). In this paper, the author will describe the six features of an effective total rewards program that can contribute to motivating a sale force to produce a high number of clients. The author will describe the behaviors of the sales force that are targeted with the compensation plan. This paper will assess how a value proposition is achieved for current and future employees in the outlined plan. Lastly, the author will indicate how future salespeople may be attracted to this plan.

High level of verbal and written communication skills acquired through both professional experience and in depth study.

Highly interactive training provides effective and efficient skills so the customer care coordinator is able to handle all interactions with the patient and the office.

As part of my improvements to customer service for CPG I came up with several different ideas which would improve the service. One of these ideas was to place EXPD Tracking Details onto the Smartsheet. This would benefit the Customer account of Survitec who sent orders out daily via EXPD. By providing the Tracking Details this would improve service because it would mean that time would be saved as Survitec could find the information without needing to contact CPG. It would also allow Survitec to pass this information directly onto the customers. This would mean the Customer Service Team would be able to deal with Survitec other queries more effectively. I chose to use the Smartsheet because I knew that it could be utilised by both Internal and External Customer. However before I was able to implement this idea I had to discuss it

Encouraged cross -functional team leadership with manufacturing, engineering and customers to overcome difficulties with supply, production and quality of electronic assemblies eliminating downtime consequently increasing “on time” shipments by 10%.

There are many strategies in which a company can use in order to compete in today environment and succeed. In order to implement the strategy you must first understand this dynamic business environment today. With the stock market at an all-time high, unemployment at 5.8 percent, last quarter economic growth at 5 percent, relative mild consumer price-inflation, and the bonanza of cheap gas we see that there is increased optimism about the U.S. economy. Yet challenges abound, both coming from the inside and from abroad. Participation in the labor force remains at the lowest levels since the late 1970’s, with over 6 million less people in the workforce since President Obama assumed office. We see that the US is going through a presidential election which has impacted the way in which American view America as well the whole world. Throughout this paper we take a look at by using the strategy of having putting customer service as a company number one object can help the company maintain brand loyalty and always have high in profit margins.

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

It is evident from the table that the external customers, the majority of the respondents (78%) say that the public sector companies have not inclined towards the customer service in all aspects. There is a small percentage of the respondents (22%) who are with the public sector companies for their customer service practices.

The Executive Director of Marketing & Communications is responsible for leading the brand strategy to ensure profitable growth and market presence along with aligning external and organizational communications. Engages with the ownership team to evolve the long-term brand identity, market position, and growth and directs the marketing team accordingly. This position partners with Sales, Manufacturing, and R&D in the conceptualization, formulization, and introduction of new products across all brands and including contract sales. Provides insight and input to the Contract Sales Execution team. Additional partnership with the Human Resources and Administrative teams to lead communication activities reflective of our organizational brand.

While you are comparing websites to buy accessories by Plantronics, be sure that you are opting for an option which offers high quality customer support. You can check the standard of customer support easily before you select the website. There are multiple ways to do this. For instance, you can send a query through email and check the time span in which the response has been provided. Other than that, check the standard of support provided. Has the email been replied in the time frame committed? Has the query been entertained in the correct manner? Is the support team showing a high level of commitment? These are some of the many queries that need to be present in your mind when you are checking the level of