Active Listening - listening to the words being said, the tone in which they are said and paying acute attention to the non-verbal communication. This has many benefits it supports the client to feel understood, valued and accepted. This in turn will support the client to feel empowered. Active listening supports the counsellor to understand what is being said and to identify the clients’ thoughts and feelings. Active listening is a skill that needs to be practiced and developed. Barriers to the process could include the environment for example external noise and interruptions may cause distractions. The counsellor overthinking about how to respond to what is being said rather than actively listening, it takes practice to develop the ability to refrain from doing this. Or the counsellor may pre-empt, move ahead in their own mind as to the direction in which the client is taking the conversation blocking the ability to be open. The counsellor needs to be mindful or not allowing their own past experiences to cloud their thoughts and feelings towards the subject which may inhibit the ability to actively listen to the client. Reflection -this strategy involves the counsellor verbally reflecting back their understanding of what has been said and the feelings that have been displayed. This is a useful strategy as it supports the client to feel heard by identifying and validating the clients feelings it gives them the courage to discuss these and explore them in further detail.
Two understand a little bit more this videos, we need to define what active listening is. Active Listening is the process of listening attentively while someone else speaks, paraphrasing and reflecting back what is said, and withholding judgment and advice. Below is an example of a conversation in which active listening is taking place (Cuncic, Arlin, May 10, 2010, What is Active Listening?).
Active listening is the main key for understanding any kind of communication. Active listening means more than just hearing words. It means understanding what someone else is saying by making eye contact, body language and verbal responses.
Active listening is a great way of showing someone you are paying attention to them. I used active listening throughout my interview and I think I used it very well. I was able to listen and collect
Ms. Headlee also emphasized the importance of active listening. As defined in our book, “Active listening is mindful, not mindless. It requires focused attention” (Rothwell 151) Being mindful means that you are conscious and aware of what the person is saying. That means that you are listening and ready to respond to what is being said. If you are actively listening you will be able to build onto the conversation by making comments, asking questions, and responding to what they are saying.
To be able to help a client to access their deepest thoughts and open up for discussion that is both helpful and meaningful, there are several specific microskills to know about to enhance the communication with the client (Australian Institute of Professional Counsellors, 2009). These communication skills are built through different stages and may feel a little unnatural at the beginning. However, counselling is not about giving advice, but about supporting and helping the client to find his/her own solutions. This makes counselling challenging on many levels as you need to be aware of your own behaviour (Perinatal Mental Health Project, n.d.).
Being attentive means giving all of your physical attention to another person so that you are fully present for them. This will help you to notice what the client is NOT saying, by noticing their body language, and also their tone and pace of voice. The use of non-verbal cues and the counsellor’s own body language conveys to the client that he is interested in what the client has to say. (Bolton 1979). Managing silences from the client shows
Reflecting is when a counsellor repeats the clients words back to them exactly as they said them;
Listening is a skill that requires active, rather than passive, participation to advance shared understanding and minimise misinterpretation. Lang, Floyd and Beine (2000) describe active listening as a skill that ‘focuses on attending to patients’ clues, ie, utterances and/or behaviors that are not explicit but may have special meaning and suggest unshared ideas, concerns, and expectations’. This essay will discuss how active listening strategies such as analysing and displaying non-verbal body language, clarifying meaning and accuracy, expressing understanding for the speaker’s feelings through empathy and silence contribute to effective communication by encouraging the speaker to convey his or her thoughts, building trust and
Active listening is also an integral part in the receipt of a message. Part of a listener’s responsibility is to provide feedback, making communication a two-person affair, and as important, senders must seek out and attend to the feedback that is offered by their receivers (Cheesebro, O’Connor, Rios, 2010). By actively listening to the sender, we can translate and respond to the message appropriately. Through active listening, we can develop respect and trust with the sender, increase productivity, maintain a “cooler head”, increased confidence and remembering the important information that the sender is trying to convey to us (Cheesebro, O’Connor, Rios, 2010). It is believed that we only take in 50% of what we are listening to at any given time so it is crucial that in communication, we extend to each other the same courtesy as the sender as we do as the receiver. Active listening is more than just hearing what the sender is
Listening skills supported as evidence based to assist social workers in building rapport are summarizing, reflective listening, active listening, supporting the client in emotional labeling, paraphrasing, and mirroring, which is a method that reiterates the last word or phrase from the client and forms it into a question (Hendricks & McKean, 2010). Therefore, active listening is when the professional focuses on verbal and non-verbal prompts from the client and reproducing the language back to guarantee that they are being correctly interpreted (Shulman, 2006). Social workers use numerous
Reflection is a process of learning from ones experience (Spalding, 1998). The objective of my experience is to show the positive effect of using therapeutic communication skills with patients. Therapeutic communication can be described as a face to face technique of
Active listening is listening with a purpose. It is more than just hearing which the act of perceiving sound is. When you hear a sound or noise, you are receiving aural stimuli. Listening goes beyond just registering that there is a sound in the environment. It involves receiving and interpreting the aural stimuli, and creating meaning from the sound.
What is active listening, it the process of information, which uses all of our senses to convey a message through perceiving of sound? Our, hearing, smell, taste and touch are part of our senses that we sometimes use without knowing we are doing it. Moreover, listening correctly, can be a crucial part of encoding and decoding the message, for clarification and understanding what the message is conveying. While deciphering messages, you get a sense of understanding what the message is trying to express. Next, is trying to remember or recall what the message is so that you can retain it. Also, evaluating what you hear and decoded or deciphered it is essential to understanding what the message is. When we actively listen, there is some paraphrasing during this process, where you have to restate the information given by the speaker into your own words. Lastly, responding to the message with an answer, it could be for learning purposes, personal, enjoyment or even employment, it is important to listen to ensure understanding actively. As we respond, there is an answer and feedback given (DeVito 2016) as a response.
Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important, yet active listening includes listening to a person's words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging activity. Active listening requires the person doing the listening to have a very keen awareness of all aspects of the communication. Active listening then is a sensory activity that challenges the listener to see, hear, sense, perceive, understand, feel, empathize, and reciprocate.
Listening is more than just hearing. The process of listening involves receiving and constructing meaning, and responding to verbal and/or nonverbal messages. In other words, listening is not always easy and being a good listener is all about developing listening skills. To receive messages appropriately we have to listen actively. Active listening can be broken down into three important skills; first of all you have to reflect the feelings that the person is communicating, secondly reflect the content that they are communicating and finally ask good, meaningful questions.