The Benefits Of Maintaining A Motivated Workforce

The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human

Nowadays, hospitality is required in the business fields in general such as; hotels. As we know, in the modern life, there are many of international brands and competition between hotels. However, there are some qualities we have to consider before choosing a hotel as a guest or as a job offer to work in it. (Tan, 2008) Firstly, in an ideal world every industry or even every successful person should have a vision and a mission of his or her work. So, the vision is what a person wants to achieve in a real life, the mission means what is the purpose of the business to make money or even to make charity. Following this further, a new business should put a strong vision to motivate the staff to work seriously and to reach the main goal of the industry.

A question often asked by first-line supervisors and managers is “How do we motivate our employees?” Effectively motivating employees to achieve a desired outcome is one of the most important functions as a supervisor or manager. There is evidence to show organizations are facing challenges retaining employees due to limited opportunities for advancement and the current competitive labor market. It does not appear things will get any better in the future. The loss of employees represents a loss of skills, knowledge, and experiences and can create a significant economic impact and cost to corporations as well as impacting the needs of customers. Managers who can motivate employees assist the organization by

Besides employee obligations that come with a job, perhaps the best factor that impacts worker inspiration and pleasure, and how effective they are, is their workplace. Remarkably so, if a workplace is ‘right' and an employee fits well into the organization’s lifestyle, one is on good conditions with superiors, colleagues and co-workers, and one feels safe operating in the workplace then the services offered by such an employee are of high quality. In addition, the attitude of such an employee will be business-oriented and produce top notch services. Businesses need to make and develop a proper and balanced workplace to be able to be able to entice the best skills and maintain their employees (Bakker, 2011). Employees will reduce absenteeism,

Kusluvan (2003) in his study on “Managing employee attitudes and behaviors in the tourism and hospitality Industry” advices-

One of the main tasks of the enterprises of various forms of ownership and spheres of activity - the search for effective ways to manage labor to ensure the activation of the human factor and achieve the best production results. The company «Hyatt Hotels Corporation» is today one of the leading companies offering hotel services. The company, headed more than 500 hotels all over the world, is of great interest as an object of study of the corporate culture, because it includes a huge number of employees (more than 30 thousand people). Hyatt Hotels and Resorts are distinguished unsurpassed quality of services precisely because of its staff. At the heart of the corporate principles of the company have the task to give our employees

Motivational programs provided to employees can prove to be very useful tools to increase motivation from the employees, reduce employee turnover and help to maintain skilled and talented personnel. Strategies used to influence employee loyalty can be intrinsic motivation or extrinsic motivation. Intrinsic motivation is explained as one's personal incentive to engage in an activity for a feeling of personal satisfaction and accomplishment without expectation of external rewards or recognition. Whereas, extrinsic motivation is defined as using external incentives such as prizes, money or rewards to motivate an individual to complete a task or engage in an activity.

Motivation in the work place is good for any organization. A leader will encourage their staff to bring to the table new ideas, be creative, and how to work as a team. In looking at motivation in the work place, employees have certain needs that must be kept in the workplace. Maslow’s Hierarchy of Needs describe these needs in the workplace and they are: A sense of feeling they belong in the organization, a sense of feeling safe in a work environment, self actualization needs, physiological needs, and finally the feeling of having a positive self-esteem (Warrick, 2016). Employees want to feel wanted and needed in order to have a sense that not only the work they contribute to an organization is needed, but that they are appreciated for what they contribute. Employees want to feel that their work is appreciated and that they have job security. This makes them feel needed, empowered, and that their work matters.

The topic in the workplace that I have chosen to discuss is that of motivation in the workplace. Problems of motivation can cause performance issues, which cost businesses thousands of dollars each year (Nordmeyer). Low motivation delays employees from completing their work and causes many mistakes made within the workplace (Nordmeyer). The definition of motivation is the processes that account for an individual’s intensity, direction, as well as persistence of effort, towards attaining a goal (Robbins, p. 175). Motivation is a big issue for many employers when it comes to keeping their staff motivated and happy at work. When an employee is unhappy, they tend to be unmotivated. Many individuals are motivated by different things within the workplace and one deterrent can be when an employer is hostile towards their employees or has a lack of respect for employees. Another factor which may lead to unmotivated employees is when a company shows a lack of appreciation to an employee as well as gives off the attitude that the employee needs to bend over backwards for the company but the company does offer incentive to do so or understand the needs of the employee.

The term “motivation” is derived from a theoretical construct. Many times, psychologists have used this term to refer to something responsible for our action. The concept of motivation can be classified into categories: intrinsic and extrinsic. Extrinsic motivation is the one related to external factors that influence an individual’s drive towards action. On the other hand, intrinsic motivation is an impulse which comes deep from within a person and greatly influences their course of action. The applicability of both types of motivation at the workplace varies, depending on the organizational structures and policies (Tremblay, Blanchard, Taylor, Pelletier, & Villeneuve, 2009). Robbins and Judge (2007) add that at the workplace, motivation, especially extrinsic motivation, is regarded as a skill that is acquired through learning. It is inherent in an individual and does not get influenced by the environment. This paper will analyze the application and theories of motivation at the workplace.

What is motivation? Motivation is defined as “an individual’s willingness to respond to the organization’s requirements in short run.” (P.71 Dixon, 1998) For the purposes of this research paper, I find the most fitting definition of motivation is to define it as “the force that Energizes, Directs, and Sustains behavior.” (uri.com, 2014) Motivation is imperative to productivity. A highly motivated staff often leads to high productivity from the workforce.

No person will make a great business who wants to do it all himself or get all the credit.”

Bauer and Erdrogen (2009) define motivation as “the desire to achieve a goal or a certain performance level, leading to goal–directed behavior” (p.97). McConnell (2006) argues that true motivation is self motivation. Today, health care organizations place a lot of emphasis on production and performance. However, motivating employees is a common challenge faced by health care managers and Bauer and Erdrogen (2009) state it is also one of the factors that greatly affect performance. McConnell (2006) states that managers cannot motivate employee; however, they can provide an environment that encourages employees to motivate themselves. Most employees are motivated; however, health care managers are constantly trying various efforts in their

In this world, people are the most important resources for business. This is extremely genuine with respect to a service-intensive sector, which is Hospitality and Tourism (H&T) industry (Baum, 2006). In this industry, development support should emphasize on the staff with high quality of performance and skills so that the hospitality and tourism industry can reach the level of full business potential and it is the main factors to underpin the competitive success in this industry (Baum, 2006).

The hotel industry is one of the most important segments of the Hospitality in large. Working in hotels allows its employees to have fun, emerge in new cultures on a daily basis and be able to advance further in the career. The lodging industry is one of the most rewarding, yet most challenging fields to work for. Confucius once said “Choose a job you love, and you will never have to work a day in your life”. Some people will choose this career path in need of money, but those who choose it out of passion will understand the power in the saying above. “The lodging industry is a more than $155 billion industry that includes approximately 53,000 properties with almost 5,000,000 guestrooms” (Walker, 2015, p. 76). This field is continuously growing due to the trend of using management contracts and franchising, since it allows brands to expand rapidly without using their own financial resources (Walker, 2015, p. 76). In today’s technology driven society it is more important to deliver and over exceed guest expectations than ever. The influence of social media has increased drastically, which can either help or hurt the business due positive or negative word of mouth. Working in a hotel takes a lot of courage, hard work and perseverance, but it also takes a lot of passion, love and hospitality spirit to overcome difficult situations. The purpose of this research paper is to explore the career of a hotel general manager in order