The Better Business Bureau: Dispute Resolution Process

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The Better Business Bureau provides with consumers and businesses with a dispute resolution process that is mediated by their organization. According to (2016), there are several different procedures and rules set into place to assist with disputes which varies by region. Consumers are instructed to contact their local BBB for further directions that are offered in their area. During mediation, the BBB provides a professional mediator that comes to mutual solution for both parties. During the informal dispute resolution, a professional hearing officer makes a non-binding decision after listening to both sides before coming to a conclusion (“Dispute Resolution, 2016). During conditionally-binding arbitration, a professional arbitrator
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