The Case Of A Complaining Customer - Executive Summary

Bolman and Deal (2013) stated that there were four-frame models that governed organizations, and the models were structural, human resource, political, and symbolic. Lightcap (2014) discussed the entrepreneurial model that was a

product/ service bundles to meet customer needs. How can they do this and how can

There are several approaches to organizational management, the first includes formulating a plan, blueprint, or roadmap to make the intended function or process work, selecting a team needed to analyze the business or organization’s primary functions, and devise a matrix needed to manage the different roles, responsibilities, and positions within the business or organization. These approaches to organizational management are based on management theories, the assumptions that companies can control their future, and predict the outcome.

In selecting an organizational theory that best describes the current shipping manager, students have to use the timeline to select a school of thought and a theory or theories of that time frame. Students will

Studmaster Pty Ltd was a landlord that owned a shopping complex in Bourke Street, Melbourne. Mrs Tran operated the “Vietnamese Lunch Box” outlet in the food court. She had little ability to speak or read English, which the representatives for Studmaster knew about. Studmaster proposed a three year renewal of her lease at $48,000 per annum plus GST for the first year and CPI increments in the second and third years.

Critically analyze the organization from the systems approach. You should consider the inputs, transformation and output elements of the operation and consider how the system creates value.

1. To understand the success lying behind a successful business with a large number of competitors

The third level of Schein’s Three-Layer Organizational Model is basic assumptions, which are difficult for an outsider to

Management theories are utilized in various organizations in an effort to increase organizational effectiveness and service delivery. The management theory that an organization decides to adhere to will vary based on the type of organization, as well as, the services and/or products that it offers. Therefore, it is not uncommon for an organization to use multiple theories when implementing strategies in the workplace.

Business should be market oriented that means to get a better place in the competitive market by providing better quality.

To begin with, Chapter two covers three important aspects of the business world which are competitiveness, strategy, and also productivity. These particular aspects are very important for any company to succeed in the world of business. With that being stated, any type of firm such as a manufacturer or a service provider, they must employ these three aspects because they play an important role in growing revenues. For an organization to even be considered successful, they must have a competitive advantage which leads to a strategy that will meet the company’s goals, while having the knowledge-ability to help produce the goods and services in a cost effective manner. Also, it is known that most organizations have a single state called the Mission Statement. The mission statement basically summarizes these three aspects of a company. One question that the Mission Statement should address is, “What level of business are we in?” This mission statement is categorized as the absolute basis for the organizational goals.

Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers of goods and services by compelling the representatives to see the issue from the customer’s perspective.

In today’s world, different types of business have emerged and business operations have become the cornerstone of making a success, however the way in which they are operated is what is important. Most businesses hunt the main objective of making a profit without considering how that might affect other factors of society and that is what in most cases diminishes the longevity of the organisation.

This paper delves into the realm of customer complaints in the Hospitality Industry. Issues that relate to customer complaints in general, complaining as a process, the impact of customer complaints, the most common complaints in the Hospitality Industry, hotel brands with the highest rate of complaints, and handling guest complaints are discussed.

3. Compare Theory X, Y, and Z. Which one would you prefer in your organization? Why?