The Case of Change at Concord Book Shop

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The Case of Change at Concord Book Shop Change in the business environment can be complex; there are many influences which can impact on whether or not any change implemented will be successful. When successful the process of change will usually incorporate consider both commercial pressures and human influences. The case of the Concord Book Shop is an example of change which was implemented without consideration of the human elements. This can be appreciated by looking at the stages of change and considering some of the stages which were omitted at Concord. There are numerous models of change; most change models advocate a logical approach with different stages. Although the models may differ, they have communalities which include the need to prepare for the change before its implementation and then entrenching the change (Cameron and Green, 2012). One of the most recognized is the 8 stage model by Kotter (2012). The first step is creating a sense of urgency, the second step is forming a powerful coalition, the third is creating a vision, followed by communication of that vision. The fifth step is the removal of obstacles; the sixth step is creating short term wins, seventh is building on change and lastly is anchoring changes in the corporate culture (Kotter, 2012). The steps may be undertaken in a concurrently as well as consecutive manner, The changes that were implemented by the family at Concord failed to fully prepare the existing staff for the change. The

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