The Case of Littleton Manufacturing

1595 WordsNov 6, 20127 Pages
The Case of Littleton Manufacturing Executive Summary Littleton Manufacturing is …. For years, they have been able to capitalize on synergy between the Information Technology group and other departments and look to continue that trend with the deployment of a new paperless job posting system. A similar transition to paperless in their purchasing group has saved the company millions of dollars, so digitizing another manual paper process seemed like a sure bet. However, a recent change at top executive leadership threatens to derail the project. This analysis is based on information provided on the article and some reasonable assumptions made by the reader. It is divided into sections for each of the identified key problems and within…show more content…
Littleton has a stated goal of making quality products at a low cost, but employees at the front line fail to understand how they are connected to that mission. Managers also struggle with what they believe to be insufficient communication and support from corporate headquarters about long-term strategy. Because Littleton has no stated mission statement, it is hard for employees to stay grounded on how their individual tasks build towards a common goal. Additionally, communication is a one-way reporting of historical facts rather than an interactive dialog that allows for questions and clarifications. Littleton does have an opportunity in that the workforce including hourly employees and middle management have a desire to see the company do well and a vested interested in its success. It is recommended that Littleton explore an interactive problem solving strategy like Work-Out at GE. Work-Out is described by Change Events, Inc. as “a simple, high-involvement process for cutting bureaucracy and solving problems quickly.” ("Change events," 2010) It entails four basic steps that Littleton can easily employ with the help of an advising company. 1. Enabling the people closest to issues 2. Challenging employees to develop creative solutions 3. Making decisions immediately and publicly 4. Empowering people to enact solutions Littleton must also establish a written

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