The Causes Of Miscommunication

another. When communicating there is a messenger and a receiver but sometimes due to the way

Before the writer shift started, the evening Staff informed the writer that, Dequan and Stephen were going at each other verbally and physically. Approximately 10:20pm, the writer went outside to have a conversation with DN about the situation, and was asked to report any possible situations with other youths to staff, if there is any. The writer also did the same with Stephen. Around 11:40pm, DN and SB got into verbal altercation, where both youths were going into one another’s space. At this time, writer tried to re-direct both youths verbally, but was unsuccessful. The writer warned both not to go physically, or it would be discharged for both, since both were getting closer and not listening to redirections. As soon as the writer said this, DN punched SB in the chest. At this time, writer decided to give DN 24 hour

Psychological barriers - Personal problems and worries can lead to lack of concentration, memory loss (dementia) etc. Emotional state at a particular point of time also affects communication. If the receiver feels that communicator is angry he interprets that the information being sent is very bad. While he takes it differently if the communicator is happy and jovial (in that case the message is interpreted to be good and interesting).

Ways to maintain confidentiality in day to day communication are ensuring that information is not discussed where it may be over heard by others who do not need to know, the identity of personnel requesting information is confirmed and that they have a legitimate reason to be given this information, ensure that any notes are stored correctly and any personal note pads with information are not removed from the work place, do not discuss individuals with other individuals regardless of relationship.

Communication should be clear so that the other person understands what you are trying to say. If communication is not clear people may feel isolated, anxious, confused, frustrated and even angry. If people are given clear information they are more likely to understand the message that is being delivered.

Distractions in an environment can also be a barrier to communication, if trying to speak to a service user in the office for example where there are other staff members having conversations, a radio on and the phone ringing, the noises may distract the service user from receiving the message correctly.

5. The struggle to communicate with clients or workers because English is not their native language.

Barriers to effective communication include many things such as lack of awareness of cultural differences, language barriers, cultural biases, ethnocentrism and inactive listening.

Staff Communication barriers could also be caused due to staff not feeling able to approach myself or a fellow colleague as they feel their opinions will not be taken into consideration or feel in the past this has been the case. They may choose to confide in one member of the management team as they feel they get a more positive response which could result in animosity and conflict amongst the managers as they would feel their advice is not valued as much.

In communication the message must be clear and understandable, sometimes though the meaning can be controversial and complex. There are three types of message the primary, secondary and auxiliary.

The reason communication is seen as a complex process is due to its different parts that make it up. These different processes that take place are composed of other elements creating a very complex system. The parts are sender and receiver, message and feedback, channel, context, and noise. These parts contain other factors within themselves

Communication – verbal and otherwise – remains an important dimension of international management, and there are different communication styles, how communication is processed and interpreted, and how culture and language influence communication and miscommunication (Luthans & Doh, 2012).

In addition, understanding different models of communication enable members inside and outside an organisation to depict different messages being provided by the employee or customer and develop their communication skills. The Shannon and Weaver model of communication was developed to show the effects of communication between two people (Kikoski, 1993). In the Shannon and Weaver model, a message is encoded (via a symbolic form) from a source (the sender) through a medium called a channel, and decoded (retranslated) by the receiver. However, the message can be interrupted by a process called noise and can result in discrepancy and sometimes negative feedback from the receiver (Bowman and Targowski, 1987). In response to the Shannon and Weaver model of communication, through the identification of any noise within the communication process, as a result of the manager level of attunement in communication skills, the encoded

With the two channels of communication, there is also certain directions information is passed. Upward, downward,

If the communication was not properly channeled, it creates barriers or noise interference which hinders the communication process making the message unclear.