The Changing Scenario Of Sbi ( State Bank Of India ) After Adopting The Concept Of Bpr Essay

This process reduced not just customer’s satisfaction but also profit; there is a need for a financial information management to integrate all their business processes. SAP (System Applications Program) was introduced to the company to ensure efficient communication among the different modules of the business process.

This case is about all the banking activities carried out by SBI bank in the rural areas. Where SBI bank appoints BC's who work on behalf of them in areas where SBI can't initiate the process themselves. The case also consists personal experiences of a marketing executive who used to work for the business correspondent and consumer behaviour of rural people are included in the case study.

This may help users accept the changes in processes, which help to reduce the resistance of process change among users. Seamless integration tools combat the major pitfall often associated with process of CRM. Therefore, good processes are key for functionality. Process in business defines how things are done and what rules must be followed in the business. Many implementation strategies of CRM often suffer because of technical issues, poor business process designs, and customization challenges. Business must ensure existing processes such as apps are compatible with updated CRM solutions. Therefore, it is important for businesses to clearly and accurately define their business process. Utilizing mapping may identify trouble areas within existing business processes. Strategy may affect CRM solutions through weak deployment practices. Business must ensue deployment options are functional. Also, examining and understanding the overall organization resources is necessary for successful implementation and monitoring of strategies. Businesses must have adequate staffing. Businesses must calculate the cost associated with implementations. Good management of budgets and expenses make for successful implementations. Businesses must also manage and consider

Price: a price gives value to a product. Adidas use different types of pricing strategy as they sell different varieties of products, however the most common used pricing strategy is the skimming strategy , where products are sold at a high price because of they have a unique product.The price of the product is always displayed with the product however the price might change if discount or delivery cost is included.

In the world of banking and finance nothing stands still. The biggest change of all is in the, scope of the business of banking. Banking in its traditional from is concerned with the acceptance of deposits from the customers, the lending of surplus of deposited money to suitable customers who wish to borrow and transmission of funds. Apart from traditional business, banks now a days provide a wide range of services to satisfy the financial and non financial needs of all types of customers from the smallest account holder to the largest company and in some cases of non customers. The range of services offered differs from bank to bank depending mainly on the type and size of the bank.

Effectiveness in meeting team targets: Employees need to be effective in meeting team targets so they keep on top of all of the work they have to do and also so the decisions they have to make as a business are made smoothly. This will also increase their reputation if all decisions are made more effectively and quicker so could increase the number of regular customers for the business. This will also mean that the staff will be able to help customer quickly and efficiently.

A business process combines manual and automated tasks that ultimately add measurable value to a product or service. A model for business model diagram of these manual and automated processes is a picture of the business process works as is or should work in the future to be. To develop an effective application that optimally supports the business process. Business process analysis identifies bottlenecks in efficiencies disconnects and other problem areas. Developers need solution functional and non-functional requirements to develop or modifying application. A good business process implementation will increase the visibility of the company’s activities making it easy to monitor and control the critical business processes of the company. It provides management with an increased ability to identify bottlenecks, make improvements that needed and reassigned resources to meet customer demand. It also provides an increased to identify further areas of optimization that will provide customer satisfaction or lower transaction

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises. The purpose of BPR is to make all business processes the best-in-class. Michael Hammer and James Champy published their best-selling book, reengineering the Corporation, where the authors promoted the idea of radically redesigning the enterprise by wiping the slate clean. New information technology, including the ability for people throughout the supply chain to communicate in real time and the ability for controls and monitoring to be instituted throughout the supply chain, is often a driver of process reengineering within the organization. By reengineering workflows with better quality controls within the production process, companies can more easily uncover issues within the supply chain at their source. Through breaking down the processes of the business and organizing around outcomes, companies can uncover and remove inefficiencies in their processes. In the insurance industry, claims typically took 31 days to

Organizations should view their internal and external customers and their customer service function as supremely important. The goals of an organization should be completely clear to each IT and business employee. It is also important for the IT employees to understand how the company makes (or loses) money. These are possible only if the IT is aligned properly with the business strategy. So we need to ensure that our IT and business strategy functions are completely synchronized towards common business-oriented goals. However, there are many challenges in implementing this alignment. Business executives often know little about information technology, and IT executives understand the technology but may not understand the real needs of the business. One solution to this problem is to adopt a process view to map and improve business and IT processes to achieve

Thus the process of a service company in delivering its product is of utmost importance. It is also a critical component in the service blueprint, wherein before establishing the service, the company defines exactly what should be the process of the service product reaching the end customer

This report is to conduct a comprehensive analysis of Telstra’s business process. Firstly, the goals and strategy of Telstra will be revealed. Secondly, a process landscape model will be constructed by applying Dijkman’s approach. Afterwards, Telstra’s business processes will be evaluated and recommendations for improvement will be given by applying Rosemann’s prioritisation. The last part of this report is to focus on further analysis of three core processes.

Oil companies were the worst performing brands in the world market. There was no brand in the oil industry that had created positive perception in the public. During the late 1990’s BP has decided to change this perception for their brand. The main idea was to create a symbolic capital for BP. The definition of symbolic capital is given by (Bourdieu, 1974/1977 sited in Holt & McNulty,2008,p.76) as “ the resources by which authority and credibility are established amongst employees, peers, customers, regulators and other organizational constituents through the capability to articulate legitimate judgments and actions from a specific institutional position”. This could be a powerful tool in certain conditions. The

In the book Reengineering the Corporation: A Manifesto for Business Revolution, Michael Hammer and James Champy discuss a concept that he originated known as “reengineering”. The process of reengineering involves coming up with new ideas, specifically processes, which are technologically advanced and extremely effective in completing corporate work. Companies must think ahead so that they will not only succeed today, but also set the rules for future business. A critical part of reengineering involves ignoring the current procedures and structures that have been set by a company and replacing them with more efficient processes. In creating these new processes, companies must focus on the needs and wants of consumers. This will ensure customer satisfaction, which is a key part of maintaining a competitive advantage in today’s world.

1. How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry?

The above study conducted for a period of 12 weeks has led to the following inferences: