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Cost Of Training Essay

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The classic economic breakdown of “goods and services” gives us a false dichotomy of how most businesses work since, to many companies, success involves a prime combination of both goods and services. Simply, they must offer quality goods combined with quality service to attract and retain customers. What is offered to consumers matters concurrently with how that product is offered, whether the product is, in economic terms, a good or a service. Training is one step that an organization can take to better equip their employees to provide the best service possible in order to flourish as a business. That said, managers must weigh the costs of training against the benefits. In many cases, training mangers do not have a good way to measure and analyze the benefits of their efforts (Mosier, 1992). This reality means that managers should pay special attention to whether or not their employees need training and then develop measures to determine if the costs of training are outweighed by the benefits of a more skilled workforce. In their textbook on human resource management, Gomez-Meija, Balkin, Cardy (2012) present a scenario where a business implements a training program and needs to measure the impact on the system on their finances. The following paragraphs examine the benefits of that training program and uses numerical measures to determine how the program impacts the bottom line this fictional company.
Customer Satisfaction First, Gomez-Meija, Balkin, Cardy (2012)

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