The Competitive Advantages Of SME In Malaysia

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service involves a consideration of what is needed to treat the customers in a desirable

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs.

Customer service can help to build positive relationships with customers, increase sales and lead to loyal and returning customer which can have a positive effect on the business and indeed the industry as a whole.

Due to the large quantity of freight and the long distance that it must travel to arrive to its destination exporters and importers alike have found logistic service providers essential to engage in international trade (Rodriguez, Comtois, Slack, 2013). While some Logistics service providers focus only on the area of transportation others specialize in freight consolidation, distribution management, and warehousing (Robinson, 2014). They have enough market knowledge, information and communication systems to offer supply chain solutions tailored to the specific needs of any company be it small or large (Rodriguez, Comtois, Slack,

Good customer service is very important in a business because it is this that determines

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

Logistics is one of the last processes of the company who can improve corporate efficiency by the outsourcing. It also reduces the distribution cost where manufacturing firm has many products and they do have also its outlets globally. 3PL has grabbed the opportunity for the shipper in all expects, they are low cost then shipper, innovative machine, skilled labor and fast moving ability. 3PL is improving its technology and also give technical knowhow to its technicians for establishing better alliances. The research directly targets the main stream of the

As Engineering colleges are small organizations, they can be compared to a Small and Medium Enterprise (SME). Hence the SME competitiveness model is employed here in this study. [16] The modified SME model is presented in Fig-1. Apart from competencies of management and principal, there are institutional capabilities representing potential of the college, scope representing external environment, process dimension representing efficiency of resource utilization, and the performance.

The third party logistic is use by the outside company to perform all or part of the firm’s material and distribution of the product. 3PL are the independent providers,they are providing a single or multiple logistics services to a purchasing company. Infact the 3PL does not hold the ownership of the product distribution and they are responsible to perform the activities of the logistics for the purchasing firms. They also have a long-term relationship and commitment between the two parties. A company may outsource its various logistics fuctions to one or more third party logistics alinged with the management strategy to receive benefits of increasing flexibility , reducing costs and for improving

1. How can Design for logistic concepts be used to control logistic cost and make the supply chain more efficient?

When managing logistic in an organization there are hundreds of aspects that need to be taken into account. Here is a particular aspect of Toyota Motor Engineering & manufacturing North America Inc. (TEMA) logistic management that is centralised and de-centralised logistic. According to [3], centralised logistic means that the all or most of the authorised

Following the paradigm shift on the role of logistics management in the recent decades, there has been a wide recognition of this as a very important aspect a business strategy in general. However due to the numerous factors promoting complexity of logistics management companies have adopted the idea of outsourcing their logistic activities to Third Party Logistics (3PL) providers. Hence, 3PLs have taken a critical role towards supply chains of heir customers.