The Components Of Cultural Competence

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Introduction Background As the United States continues to grow as a diverse country, health care systems need to focus more on providing cultural competent services. The term cultural competence is defined as a set of behavior and attitude within business or operation systems that respects a person’s cultural beliefs and values in the way healthcare is delivered. It can be applied both at the individual level or organizational level, in which serves as a basis for individuals to work with members of different backgrounds. Culturally sensitivity care helps create optimal patient-provider communication, delivery of high-quality services, and achievement of positive treatment outcomes (Gertner et. al, 2010). The five components of cultural competence are cultural awareness, cultural skill, cultural knowledge, cultural encounters, and cultural desire (Oelke et. al, 2013).The goal is to develop a health care system that provides services that eliminate racial/ethnic disparities and provide quality care (Betancourt et. al, 2005). The purpose of this paper is to analyze the impact of implementing culture competence services in health organizations. Creating a cultural competency framework in health care organizations will help create higher patient satisfaction and reduce cost. According to previous research it also enables hospital staff to communicate better with patients and improve health literacy (Betancourt et. al, 2005). Since the passing of the
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