The Concept Of Patient And Family Centered Care

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The concept of patient and family-centered care has been catapulted to the forefront of the health care system due to the demand of high-quality medical care (Schwarzkopf et al, 2013). Family-centered care identifies that patients exist within a wider social networking of family members and friends (Huffiness et al., 2013). In 2001, the Institute of Medicine published its seminal report, Crossing the Quality Chasm, which depicted the involvement and support of family and friends as a dimension of patient-centeredness (Institute of Medicine, 2001). Patients in the intensive care unit (ICU) often do not have decision-making capabilities or are unable to communicate with the health care team due to the severity of illness or the effects of treatment. Family members often assume responsibility and act as surrogate decision makers. The assessment of family satisfaction is therefore utilized in place of patient satisfaction, leading to the shift in focus to family-centered care (Roberti & Fitzpatrick, 2010). Studies have shown that family members of patients in the ICU expressed low levels of satisfaction with communication and emotional support. Clear communication with family of the critically ill was found to be essential for accurate assessment of their needs. It serves as an integral part of meeting the needs of family members of ICU patients (Davidson, et al., 2007). Great emphasis should therefore be placed on improving communication between members of the health care
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