The Conflict And Conflict Management Strategies

908 Words4 Pages
Robbins and Judge define conflict as a process that begins when one party perceives another party has or is about to negatively affect something that is cared about. There is a variety of conflicts that individuals will encounter within their lives. Knowing and understating the conflict cycle and understanding conflict management strategies will help individuals solve conflict in a reasonable manner (Robbins & Judge, 2014).
Discussing Contentious Issues/ Bringing Conflict into the Open When managers are faced with discussing contentious issues or having to bring up conflict within their organizations, there are several steps that they can take to ensure that all goes smoothly. A process should be put in place that ensures that all individuals feel safe when bringing up ideas and thoughts. Managers must prepare and plan for what might come their way. Goals and objectives of the discussion must be clear to all involved. Goals should be put in writing and a range of potential outcomes should be shared (Robbins & Judge, 2014, p. 315-316). Next ground rules should be established. Grounds rules are a list of expected behaviors that individuals must portray during a discussion/meeting. The following are a list of ground rules that could be helpful when discussing contentious issues.
• Don’t interrupt
• Give everyone equal time to speak
• No outside interruptions (cell phones, etc.)
• Be respectful of other people’s opinions
• Address the issue, don’t attack the
Get Access