The Consumer Right Act ( Cra )

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In 2015, the Consumer Right Act (CRA) has been passed by the Parliament to provide further protection and guidelines for consumers. One of the aims of the Act is to provide remedies for consumers when they receive faulty goods or the goods that no longer meet their needs. Under section 20(4), it “entitles the consumer to reject the goods and treat the contract as at and end.” Also, under section 20(7) (a), it entitles the consumers to exercise the “short-term rights” to reject the goods while section 22(3) outlines the standard period for exercising the rights is 30 days as suggested by the Law Commission. However, there is criticism that standard period of 30 days is inflexible. Therefore, the following paragraphs will analyse whether the 30 days is a suitable time limit for the rejection and whether the standard period that set by the law is flexible or not.
30 Days – An Acceptable Standard or Not
As mentioned above, the standard period of 30 days was adopted by the suggestion of the Law Commission in the report.
Under the current law, there are difficulties for both retailers and consumers to interpret for “reasonable” time to reject the goods as there is no clarification or explanation on the relevant factors of “reasonable time”. Accordingly, the Law Commission stated that the standard period of 30 days would be simpler than the current law. The Confederation of British Industry which agreed that by stating,
“We consider that it would be helpful for the
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