The Contemporary Hospitality Industry ( Unit 1 )

Tourism is one of the most international industries. Globalisation is the gradual forging of links between groups and societies until they finally reach around the globe in several directions (Smith, D,2006). Globalization is one of the serious challenges facing managers today. It is critical to develop services that are able to satisfy a highly diverse customer base (Ueltschy et al., 2007) Now to keep up with the rising levels of globalization in the hotel industry, there’s a need to understand not only the positive, but also the negative impacts of globalisation. I’ll also talk about the growth and rise of one of the most respected brands in the hospitality industry - the Hilton Hotels. Throughout the evolution of this famous organization, the Hilton has

The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)

According to CTH Lecture notes (2014) the hospitality industry is one of the largest growing sector in the world and it will be discussed according to the history, characteristic and the importance of the industry as well as the features of the business along with the grading system, the internal and external factors, and the tourism industry is also a large growing sector which provides services such as accommodations, food, etc. The history, characteristics and the importance of the tourism industry will be discussed including the patterns of demands and tourism indicators, with the growth of emerging forms of tourism and the importance of transport, accommodation, attractions and events as well as the deference between tourism

The global hotel industry is currently thriving with business, encouraging new players to enter the market and compete for profits. To be successful, firms must look to expand into new markets to gain a greater share of wallet by leveraging core competencies to increase competitiveness. In 2007, it was evident that the global hotel industry had become highly concentrated in that “about 15 percent of the world’s hotel rooms [were] concentrated in the hands of 20 brands” (Papiryan). Research also indicates that the luxury hotel segment was experiencing a significant amount of growth in 2007 through the increase in hotel capacity and the introduction of new brands into the hotel market. To differentiate offerings, hotel

A lot of business travellers want to stay in well known hotels like Mariott or Hilton. Only 16% want to stay in individual hotels. So for the industry it is important to have a very good reputation. Of course the people try to get the best price for a room and most hotels have company rates which are below the normal rack rate. Also important for a booking is the location of the hotel and the bonus programs. For 26% of the guests Airline milage is important. So the hotels have to work with airline companies and they want special conditons as well.

When financial ratio analysis of an industry, having business in multiple fields is done, the major concern becomes the difference between the overall hospitality industry, as well as single company. As mentioned earlier, hospitality industry involves lodges, hotels, theme parks, cruise lines, event management (Ketz, et al., 1990). The major concern is that hospitality industry classifies in service industry due to which it provide multiple services to diverse client portfolio. Hence, the financial ratio would not provide overall information about the different segments it addresses (Ketz, et al., 1990).

At the same time career opportunities are offered to people interested in the industry (Chon and Yu, 2012; Tesone, 2009; Clarke and Chen, 2007). Hotels are considered a basic element of the industry and thought to be a physical need for a guest to feel safe and comfortable when sleeping away from their home environment (Littlejohn, 2003). An interesting fact that Taylor and Bush (1974) stated in their book, was the origin of the term hotel. It originated from France and was often used back in the 18th century to refer to businesses in the hospitality industry that made a profit from their guests. The term was passed on from the country to London with the opening of the Nero’s Hotel (Bush and Taylor,

Hospitality industry is very important in the world. It provides services and as well as demonstrating consistent excellence quality. The hospitality industry includes the hotel and motel, or lodging, food services, recreation services, and tourism. Consequently, hospitality industry prepares variety of job vacancies for people to work in different areas of interest, such as restaurant and bar, accommodations (hotel, motel, resort…) or theme park and others. This day, the development trend of tourism is very fast and it is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. So, the hospitality industry brings a lot of foreign exchange to a country. Therefore, a country has more

The Ritz-Carlton Hotel Company operates within the upscale & luxury hotel industry. While it could be argued that Ritz-Carlton operates in the more broad and inclusive lodging industry, they offer a highly differentiated product and service and therefore find themselves operating in an exclusive industry alongside very few direct competitors, such as Four Seasons Hotels, HongKong and Shanghai Hotels, and Starwood Hotels & Resorts. Therefore when analyzing this industry I will not be including cheap hotels, motels, lodges, or inns, unless to offer potential substitutes to luxury hotels. In order to assess the attractiveness of the upscale & luxury hotel industry, an analysis of the general environment surrounding the industry must be

The hospitality industry is divided up into many areas. Some of these areas include; restaurants, lodging, sales, event planning, general operations, and tourism. Due to all these areas, a lot of jobs are needed to run the operation. With the hospitality field expanding overseas a bigger variety of employees are hired. No employee is the same. Every employee comes from a different religious, cultural, sexual orientation, and racial background. Since there are such a wide variety of people working in the hospitality industry, how do workers deal with cultural differences? I will be discussing the background of cultural competence, companies expanding overseas, traveling, company procedures for cultural competence, issues in the workplace

Walking into Human Resources that one day was probably the most nerve racking and anxiety-ridden experience of my life. Being that this was going to be my first job in the hospitality industry, at first I had no idea what to expect. It was my first interview for a hospitality operation. This was essentially the first day of the rest of my life. I had always known I wanted to do something involving travel and guest services oriented from the moment I stepped onto UCF campus, just three short years ago. It was Maurice Barrett, of the Loews Portofino Bay Hotel who had done my first interview. I knew he could tell how nervous I was, but as soon as he asked me a bit about myself and where I had previously worked, I relaxed a bit and the conversation and interview started flowing. I walked out of that interview feeling on top of the world, and knowing that this was where I was meant to be. Hospitality and Hotels was definitely what I wanted to do with the rest of my life. I wanted that job more than anything in the world, and knew I was going to be persistent enough to show them just how bad I wanted it. I called back every few days, just to ask questions and keep myself in their minds. A week later I got called for my interview with the Front Office Manager, and that interview, going in I felt completely relaxed. I knew I could do it and that I was going to do great; naturally, I did. I got offered the job that day, sitting in the chair across from the gentleman who was now my

In today’s world, hospitality is one of the most important, powerful and profitable industries globally. According to the World Travel and Tourism Council, the largest industry in the world is Tourism, Hospitality & Leisure, which accounts for almost 11 percent of world GDP (WTTC, 2014). Also, People 1st‘s State of Nation Report for 2013 survey results found that hospitality and cruising industry is responsible for one out of eleven jobs in UK. Cruising industry is closely related to hospitality industry. The global cruise industry offers one-of-a-kind vacation experiences because cruises take place in the most exotic and beautiful locations globally. For year 2014, cruising industry have to expect a significant growth. According to Cruise Lines International Association (2014) “cruise line members are looking forward to a positive year of growth with a 2014 passenger forecast of 21.7 million-that means a growth of 0.4 million passengers in relation with 2013- worldwide guests on 63 lines, according to data released in the association’s annual State of the Cruise Industry findings. To meet demand, these member lines will introduce 24 new ships in 2014-2015 adding a total passenger capacity of 37,546, representing a capital investment of approximately $8 billion in ocean going and river cruise categories. Because of the importance that these particular industries have, there are lots of issues which are pressuring. The scope of this essay is to prove with documented

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

require who guide the hotel in the right direction. This would be necessary in the

Safety and quality apart most hotels are striving to be eco-friendly in their choice of equipments too. Most hotels are shifting to equipments that minimize consumption of natural resources like energy and minimize their impact on environment by being ctc free and causing less air pollution, noise and heat pollution. In many a branded hotels latest environment friendly non ODS (ozone depleting substances) refrigeration system, equipments which are based upon HFC-134A (hydrofluro carbon).