The Core Of Ackoff And Rovin 's The Book

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The core of Ackoff and Rovin’s the book consists of a series of short stories about battles with bureaucrats. Part I describes through crowd sourced examples why systems need to be beaten, understanding systems and creativity, while parts II and III offer stories about people who have beat systems, a summary of why the system should have crumbled under the pressure of a system beater and finally “Rules of Thumb” (Ackoff and Rovin, 2004, p. 139) for the reader to vanquish the very systems reported on in part II. The book ends with a short chapter of summary advice on beating the bureaucrats and another, for bureaucrats, on how to design the system so that it does not need to be beaten. According to the authors of Beating the System: Using…show more content…
Goodsell’s book “The Case for Bureaucracy: A Public Administration Polemic” is composed on the contrary. Goodsell makes several arguments in favor of the fundamental soundness of American bureaucracy. His thoughts are derived from a core belief: the quality of public service in the United States is vastly underrated (p. xi). His polemic is such that the flaws and the faults of bureaucracy in America are far fewer on a proportionate basis than is generally thought. The argument of this book is that a wide gap exists between bureaucracy’s repopulation and its record. Despite endless ranting to the contrary, American bureaucracy does work – in fact, quite well (p. 4). According to Goodsell criticisms of government bureaucracy are based more on myth than reality. Goodsell argues that government agencies actually play a valuable and indispensable role in making our society a better place to live. For instance Goodsell examines studies that show what he argues is evidence of public satisfaction with bureaucracy. His arguments are based on such statistics as “most” citizens believing that police do not accept bribes (p. 27) or that “only” a quarter of welfare recipients waited a half hour or more for service (p. 35). In addressing direct performance evaluation, Goodsell shows that public bureaucracy has witnessed overall growth in productivity from 1967 through 1990. He acknowledges, however, that this cannot be fairly compared to private industry’s experience over the

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