The Correlation of Health Plan Surveys Essay

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The Correlation of Health Plan Surveys and Quality Standards
The standards of care makes a real difference to the quality of our lives, whether we are the patients or the relatives of those who are. Because of budget constraints, nurses are now forced to be a jack-of-all-trades and management is placing resources wherever the need is greatest. Qualitative measures must be scrutinized in order to produce satisfactory results when considering the best care possible for our nation.
Sentara CarePlex Hospital
After reviewing Sentara CarePlex Hospital in Hampton, Virginia, I noticed that an area that greatly needs improvement is the response of medical personnel to patients need for help. The patient survey shows that only 65% of …show more content…

In one of the cases investigated, Campbell found that: “Mrs. R, a dementia patient, was not given a bath or shower during 13 weeks at Southampton University Hospitals NHS trust. She was not helped to eat, despite being unable to feed herself, and suffered nine falls, only one of which was recorded in her notes”. This is a classic case of a patient that is denied prompt care regardless if she asked for it or not. This form of neglect is appalling and could have been prevented had the nursing staff been attentive to her needs.
Barriers Affecting Quality Care
When it comes to quality care in health care facilities, it is found that nurse staffing plays an integral role in process barriers that may occur.. According to Clarke and Donaldson (2008):
The quality of care that nurses provide is influenced by individual nurse characteristics such as knowledge and experience, as well as human factors such as fatigue. The quality of care is also influenced by the systems nurses work in, which involve not only staffing levels, but also the needs of all the patients a nurse or nursing staff is responsible for, the availability and organization of other staff and support services, and the climate and culture created by leaders in that setting.
A structural barrier that corresponds to quality care and expedient patient services is clear communication. It is no secret that a patient will see several different health care professionals during their hospital

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