Leaders must work with others in the organization to understand the organization’s culture. The core beliefs and values that are shared by the organization’s members, that guide their actions in its behalf and define their expectations about the actions of those around them (Beach, 2006). In analyzing the culture at my previous employment, I discovered a few different types of cultures existed within my organization. The organization I worked for was a manufacturer of foam components to the Automotive, Appliance, Medical and Military industries. We have provided engineered solutions to leading global manufacturers since 1992. The company consisted of approximately 50 employees, in which about 10 of those were office personnel and the …show more content…
My duties included taking customer complaints, order entry, invoicing, monitoring inventory levels, and purchasing raw materials and supplies for the company.
Based on the survey results and my experience at the company, the culture at my organization was pragmatic and micro-managed. I felt the culture was pragmatic due to our mission statement which was Customer Satisfaction is our #1 Priority. This was the first thing I learned when I joined the organization 11 years ago. The slogan was written all over the place. It was even engraved on the pens we wrote with. We had to know it. The customer came before anyone or anything else. Whatever the customer wanted the customer got within reason. Top-notch customer service from all employees was a must. All employees were aware that they were expected to put the customers first always. Mixed with this culture was a micromanagement culture. The organization had such a small office personnel that the general manager tended to second guess everything we did. Employees would be monitored every step of the way through projects or assignments. When something did not meet the standards or expectations of the company the employee was monitored even further. This lead to people working in fear, trying to cover up and hide mistakes. The culture at my workplace also allowed people to hoard what they know. Communication was only free flowing amongst individual groups. We had in-groups an
The term "culture" has been used more and more recently but what exactly does it mean? Some have even regarded culture as "the most central problem of all social science" (Malinowski, 1939). According to Merriam Webster (2016), culture is defined as the arts and other manifestations of human achievements. If culture was as simple as Merriam-Webster defines it then the lives of anthropologists, sociologists, and psychologists would be much easier. As we know, culture varies greatly across religion, countries, and some cases in just states; the difference between the north and the south. We can conclude that culture is a set of shared thoughts, values, and cognitions (Geertz, 1973). With culture in itself varying tremendously based on values and location, then surely organizational culture is no simple concept either. The term "organizational culture" has just recently become to be used more (Barley, 1988). Though there may be disagreements on defining culture universally, researchers tend to agree that culture is of vital importance in an organizational context, whether that organization is a company or a government (Kilmann, Saxton, & Serpa, 1986).
Culture is an observable, powerful force in any organization. “Made up of its members’ shared values, beliefs, symbols, and behaviors, culture guides individual decisions and actions at the unconscious level. As a result, it can have a potent effect on a company’s well-being and success” (One Page, n.d.).
Organizational culture could almost be considered the roots of a company. The way a company’s employees think, the way the customers feel, and the company’s decisions are made are all based around the culture that the company has laid for itself. An employee’s values, thoughts, and actions should reflect those stated in the company’s mission. Southwest Airlines and American Airlines, while both attempting to create a culture that is comfortable and pleasing to their
Organizational culture according to Hofstede (2007) “is a much more superficial phenomenon residing mainly in the visible practices of the organization, acquired by socialization of new members who join as young adults. Culture helps define what behavior gets recognized and rewarded along with appropriate actions taken by top management. When Leary was introduced into the Elmville office, she knew that in order for her to build a winning team she would need to change the culture because the current one would not allow for such growth.
Tasks and responsibilities: Manage associates, make sure customers are taken care of, manage sales and inventory, and make sure to keep a clean food safety department.
“Culture consists of the symbols, rituals, language, and social dramas that highlight organizational life, including myths, stories, and jargon. It includes the shared meanings associated with the symbols, rituals, and language. Culture combines the philosophy of the firm with beliefs, expectations, and values shared by members. It contains the stories and myths about the company's founder and its current leading figures. Organizational culture consists of a set of shared meanings and values held by a set of members in an organization that distinguish the organization from other organizations. An organization's culture determines how it perceives and reacts to the larger environment (Becker, 1982; Schein, 1996). Culture determines the nature
* People Shape the Culture. Personalities and experiences of employees create the culture of an organization. For example, if most of the people in an organization are very outgoing, the culture is likely to be open and sociable. If many artifacts depicting the company’s history and values are in evidence throughout the company, people value their history and culture. If doors are open, and few closed door meetings are held, the culture is unguarded. If negativity about supervision and the company is widespread and complained about by employees, a culture of negativity, that is difficult to overcome, will take hold.
The organization culture as a leadership concept has been identified as one of the many components that leaders can use to grow a dynamic organization. Leadership in organizations starts the culture formation process by imposing their assumptions and expectations on their followers. Once culture is established and accepted, they become a strong leadership tool to communicate the leader 's beliefs and values to organizational members, and especially new comers. When leaders promote ethical culture, they become successful in maintaining organizational growth, the good services demanded by the society, the ability to address problems before they become disasters and consequently are competitive against rivals. The leader 's success will depend to a large extent, on his knowledge and understanding of the organizational culture. The leader who understands his organizational culture and takes it seriously is capable of predicting the outcome of his decisions in preventing any anticipated consequences. What then is organizational culture? The concept of organizational culture has been defined from many perspectives in the literature. There is no one single definition for organizational culture. The topic of organizational culture has been studied from many perspectives and disciplines, such as anthropology, sociology, organizational behavior, and organizational leadership to name a few. Deal defines organizational culture as values,
Culture within an organisation is a system of shared values, beliefs and norms of individuals in the organisation and how the value consensus creates a way in which people behave. The shared values have a strong influence on the individuals in the organisation and dictates how a person acts, dresses and performs in their job. A unique culture is developed and maintained by an organisation which provides guidelines and boundaries, through informal means, for the behaviour of the people within the organisation.
According to our text, Deal and Kennedy identified four dimensions of culture. Values, Heroes, Rites and Rituals, and Culture Network reflect how in a large part an organization makes decisions (Lester & Parnell, 2006). An organization’s culture is impressed upon staff beginning at the hiring process and continues throughout their tenure. For example, a Healthcare organization may have a culture that stresses patient safety and satisfaction beyond anything else. In this culture, any decision regarding process improvement or introduction of a new service line would be tailored to either safety or satisfaction. If a hospital were to start a patient lift team, the project team would ask how this departmental addition would impact patient safety
In this paper I will discuss the effects and responsibilities leaders have on an organizational culture. I believe leaders have an enormous effect on the well-being of an organizational culture. Leaders must take an active role within their organization's culture. Whether positive or negative, in an organization, things tend to follow suit "down hill." A leader has the power and influence to maintain, create, or repair an organizational culture. However, this can prove to be a delicate and challenging task.
In today’s dynamic business environment leadership must understand the value and importance of their organizations’ culture. While it may never be formally defined, leadership must have a vision of their intended culture and a plan for creating and maintaining it. This vision will serve as the potter’s clay that determines everything from the dress code to the organizational structure. This paper examines two methods organizations can choose to create and maintain a healthy culture.
I believe deciphering an organizations culture begins by identifying the values and beliefs of the person who is in charge. Leaders are responsible for setting the culture within their organization, creating an environment that is conducive to producing positive results. The most successful organizations have leaders that have the ability to communicate and implement the values of their organization in a way that is clearly understood and adoptable by all parties involved. The culture that is created within an organization is a direct correlation of the way employees, prospective employees and customers see an organization. The culture of an organization is essentially a major aspect in defining brand of that organization. The brand that a company creates determines who that company will attract and how people will interact with that company.
Organizations should no longer ignore cultural forces within the workplace when looking to implement change of any kind. Organizational culture as a concept has recently came to the forefront, although, many concepts have touched on aspects of culture. In earlier research, characteristics of culture were
Chatman, J. A., & Cha, S. E. (2003). Leading by Leveraging Culture. Berkeley: California Management Review.