The Customer Service Department of a Business Essay

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service involves a consideration of what is needed to treat the customers in a desirable

Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.

For many companies, customer service is summarised in the following activities: responding to customer questions, receives commands, resolve disagreements about billing and handle claims. The service can be made directly at the customer’s house, at the supplier or through the media (telephone, fax, email, Internet, etc.) The increasing number of call centres demonstrates the importance that companies attach to customer service.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations.

Courteous and friendly customer service-oriented approach; able to create good relationship with customers with the intention of making them repeat customers

Customer service can help to build positive relationships with customers, increase sales and lead to loyal and returning customer which can have a positive effect on the business and indeed the industry as a whole.

Customer service can be defined as: a process which takes place between the buyer, seller and third party. The process results in a value added to the product or service exchanged. This value added in the exchange process might be short term as in a single transaction or longer term as in a contractual relationship. The value added is also shared, in that each of the parties to the transaction than it was before the transaction took place. Thus, in a process view: Customer Service is a process for providing significant value-added benefits to the supply chain in a cost-effective way. Example: KEY ACCOUNTS!!!

Having a good customer service will also increase the profit of the business. When they are able to identify new products and services, it will help the business to provide good facilities to the customer. As the customer

Managing and coordinating the day-to-day activities to ensure maximum customer satisfaction, competency, and efficiency requires a customer service department to be knowledgeable about the many operational aspects of the company – marketing, labor, and communication factors all play an integral part with regard to the company’s complex and competitive relationship within the supply chain (Heidelberger).

Good customer service is very important in a business because it is this that determines