Essay on “The Customer is Always Right”

888 Words4 Pages
Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers of goods and services by compelling the representatives to see the issue from the customer’s perspective. .Hiring Practices Your customers judge your business by the people you hire to work for you. From the sales person behind the counter, to the cook in the kitchen, you must do your hiring with your customers in mind. In addition…show more content…
If you run your business like a relay race, some positions readily lend themselves to several hands on the wheel. However, positions of responsibility require one person to see the job through from start to finish—one person capable of taking responsibility for the outcome rather than several, each denying culpability in the event of a glitch. Part time employees sometimes lack initiative because they view their positions as not having much value. They do not make the same investment in the job as do full time employees receiving benefits. .Training Inadequate training by employers does not provide the tools necessary for competent job performance. Previous experience is helpful, but you expect your employees to work according to the practices instituted by your company, not someone else’s business establishment. Have a written job description for each position in your company. Include in the description exactly how you expect your employees to interact with your customers and make compliance with your policies mandatory. .Avoid Sabotage Companies with a constant turnover of low-salaried part-timers or large businesses lacking competent supervisory personnel to oversee operations, leave themselves open to intentional or unintentional sabotage. Underpaid and undervalued employees, especially when unsupervised, lack any sense of obligation to their employer. They often demonstrate
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