The Customers Revenge

This writing focuses on the character Roger Chillingworth, who is one of the main characters in the Scarlet Letter. Chillingworth is first introduced as a “white man, clad in a strange disarray of civilized clothing and savage costume” (“Scarlet Letter: Page 1365”). It goes on to describe him as a small old man who has a look of high intellect and a deformed body. Chillingworth plays a chilling and disturbing character throughout the book. He acts almost inhumanly, which one could note that even Chillingworth’s name was supposed to portray him as being cold hearted. He was Hester’s husband in the Scarlet Letter. He also took on the role of the town physician, and was referred to as a “leech” which at the time was another name for doctors

The single most destructive force in this world is revenge. An immense amount of wars, murders, division, and hatred is due to the evil that is revenge. There are many famous forms of literature that discuss revenge. One is “Of Revenge” by Sir Francis Bacon. In this essay Bacon explains the evil of revenge and why it shouldn’t be taken. Also, down-playing revenge, Robert Kennedy gave a speech called “A Eulogy for Dr. Martin Luther King Jr.” Immediately following the death of Dr. King, Kennedy pleads with the African American community and America to forgive this offense instead of taking revenge for King’s murder. The final piece of media that discusses revenge does it in a different manor. Edgar Allen Poe writes about revenge in a short story called “The Cask of Amontillado.” The plot of this story is that of a man named Montresor desperately seeks revenge upon a colleague and eventually murders him by trapping him in catacombs deep underground. No matter what the circumstances, revenge should never be taken because men become controlled and destroyed by revenge, and revenge creates division among people.

Be sympathetic. Ask if the customer will allow us to send the faulty item to our quality department for testing.

Confucius once said, “Before you embark on a journey of revenge, dig two graves.” In The Scarlet Letter by Nathaniel Hawthorne, one of the characters named Roger Chillingworth finds out that his wife, Hester Prynne, believes that he is dead and has an illegitimate child with another man named Arthur Dimmesdale. Chillingworth finds out and feels betrayed so he takes matters into his own hand and decides to seek revenge on the man who had relations with his wife. Chillingworth befriends Dimmesdale and administers his revenge directly, however this does not stop revenge from also going after Chillingworth. Chillingworth is an example of the book’s theme of revenge being bad for the soul and body. Chillingworth’s acts of revenge for a long period of time cause his physical health to slowly decline and his outward appearances to take on a devilish look. Roger Chillingworth is the living embodiment of the theme of revenge and Chillingworth shows that revenge alters a person 's appearance, revenge is bad for a person 's soul since it is the work of the devil, and that revenge will ultimately be a person 's demise.

JBI’s accountant Thomas suggested collecting information about the time and the amount of activity devoted to customer which might help the company

You should never keep a product that has a defect. Even if the defect is barely noticeable, you could regret not returning it for a refund or a new product immediately. It would be a shame to have that small defect cause bigger problems later. This is especially true if the defect causes problems after the warranty phase. Check for manufacturing problems and defects periodically over the first few months to ensure that there are no changes to its appearance or behavior. If you notice an issue, search for the exact problem online. A defect will impact a lot of customers. You'll see others reporting the same issues, so you'll know it's a defect. You can return the product or have it fixed under the warranty.

The Bandon Group has identified several specific sets of information needs. First they must have the ability to analyze existing customer accounts for profitability. The have a need to understand which account they are making money off of and which account represent high volume profits. Second, they must have an effective sales prospecting system. The ability to measure the

Not only will the program will change and enhance how the company engages its customer base it will provide valuable information about customer. The information provided regarding customers shopping habits (visit frequency, purchase history, average purchase value etc.) will aid the LD in its future endeavours and be invaluable in maintaining and growing competitive advantage.

This will then help to fulfil the dissatisfaction among the representatives. So, all of this would subsequently lead to the successful management of customer relationships..

According to Randy, as the technicians go on the field to rectify a complain there are often out of spares which in return infuriates the customers. In such situations, Randy has often tried to do damage control by offering the customer a discount or compensation for the lapse on service. Which I feel is a very good move but as this is a high frequency case, the finance department has called for a stop to this practice and therefore has made Randy unable to control the after effects of a failed service like.

Managers who doubt this financial IT investment should ask themselves if they can afford loosing a customer on the grounds of not satisfying his needs. Since the rare resource of a company is its capabilities that create value with the technology, while actively implementing the CRM technology, on top of all the current capabilities and expertise already employed by Wyndham, it would be beneficial to add additional supporting business processes such as Newsletters, that can be published weekly or monthly, making sure not to bore the reader with regular issues of nonsense, but highlight the special program services and the company’s new moves in the field, Regular follow up calls to identify with the customers and find out how they are doing and regular market/satisfaction surveys that can be sent by e-mail, post online and most important, reviewed regularly by the company. An online guest feedback system can be implemented to help track customer service levels. Believing that taking care of the hotel’s employees will result in them taking care of the guests, a natural extension would be to implement an online employee opinion system as well, where employees can complete an online survey to measure their satisfaction and provide an immediate feedback. A key driver of guest satisfaction is how well employees handle issues that arise during a guest`s stay. It

To maintain customer accounts to keep track of customers activities like their order, complains, service satisfaction, request for maintenance.

The merging of the customer data from sales and the call center interactions has created the more informed interactions with the customer (Petersen, 2004). The concept rang with the user organizations and mergers and acquisitions created a host of software that the vendors claimed to have an integrated set of capabilities that became known as customer relationship management (Petersen, 2004). Companies wanted to learn more about each and every individual customer and use the information to effectively take care of and manage their relationships, and yet increased customer satisfaction and profit.

Bata uses sales management and customer support in the CRM system to gather data about their customer and used to facilitate customer service transactions by making the information needed to resolve the issue or concern readily available to those dealing with the customers. This results in more satisfied customers, a more profitable business and more resources available to the support staff. Furthermore, CRM systems are a great help to the management in deciding on the future course of the company. (Andrew, 2011). In order for Bata to increase their profit they are trying to maximize their customer

To distinguish customers we divide the accounts to different categories. There are two important points of views which in