The Decision Support Systems Of Walmart

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Benjamin Franklin wisely said, “An investment in knowledge, always pays the best interest.” This is true for many businesses that now implement the use of decision support systems. They are investing in the knowledge that a DSS can provide them by analyzing astounding amounts of data. In 1992, Walmart became one of the first big users of enterprise data warehouses successfully and exponentially. In 1962, Walmart was founded by Sam Walton after owning several profitable Ben Franklin franchises. Even though he could not find investors to fund his new dream, he was able to open his first discount store in Rogers, Arkansas. Sam Walton focused on small rural markets, places that at that time, most people ignored. The discount store was so…show more content…
In order for a data warehouse to be useful to a business, it has to be accompanied by complementary decision support systems and Walmart has some of the best. Before the use of data warehouse, Walmart used to store their data in separate databases which made for useful information but not for analysis. They were able to build their own database along with decision support systems that allowed data to be retrieved for analysis and for strategic management decisions. Walmart wanted its buyers and suppliers to run queries and analyze information to make informed decisions on replenishing, customer buying trends, analyze seasonal buying trends, make mark down decisions, and react to merchandise volume and movement at any time. But there were several problems with the implementation of the systems. The first problem they encountered was with their Buyer Decision Support System, a Windows-based application created to allow buyers to run queries based on stores, articles, and specific weeks. The system allowed users to run queries depending on their needs. Unfortunately, the success rate of the BDSS was very low at the beginning of the implementation. Once the decision system was rewritten, it became very profitable and successful to the company. Now, the buyers had access to Walmart’s warehouse, shipments, and purchase orders. By allowing access to their database, everyone was able to log in and run
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