The Difference Between Functional and Dysfunctional Essay

683 Words Jul 4th, 2010 3 Pages
The difference between functional and dysfunctional conflict is that functional serves a purpose in the organization such as the interest and dysfunctional serves no purpose but to threaten the organization ((Kinicki A. Kreitner R.2008 p. 277).

The five antecedents of conflict are the “overlapping or unclear job boundaries, inadequate communication, unreasonable or unclear policies standards or rules, unreasonable deadlines or extreme time pressure, and competition for limited resources” (Kinicki A. Kreitner R.2008 p. 277).

First overlapping or unclear job boundaries are very common in the workplace, as I come to realize. I was working for this company, whom made it clear my job was a receptionist. Around three month on
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For example I have seen where one the policies or rules of the company were not upheld. This policy was diversity; this company pride themselves on that being one of their best attribute. Working in the human resource office you hear and see numerous things, but one situation really stated with me. A potential employee, with all the qualification that they were looking for, but they decided not to hire that person because they had enough of their kind (This was a statement from one of my coworker). I ask the person what she meant by that and she just say they have to have so much employees from different background and they had enough of that group, so they can’t hire that person. Unreasonable deadlines or extreme time pressure, sometimes management can give employees numerous works in the morning and want it back by the end of the day. You can get so overwhelm because of the time pressure you become stress and can make mistake that can cause the company.

Competition for limited resources can be limited funds for certain projects. So employees go against each other for those resources to complete their job, and this becomes a survival of the fittest kind of thing.

The “three desired outcomes to conflict are agreement, stronger relationship, and learning” (Kinicki A. Kreitner R.2008 p. 278). If employee can be in agreement in certain job situations, for instance when one employee is
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