The Difference between Performance Management and Performance Appraisal

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and Appraisal
Learning Outcomes
After studying this chapter you should be able to:

Discuss the difference between performance management and performance appraisal


Identify the necessary characteristics of accurate performance management tools


List and briefly discuss the purposes for performance appraisals


Identify and briefly discuss the options for “what” is evaluated in a performance appraisal


Briefly discuss the commonly used performance measurement methods and forms


Identify and briefly discuss available options for the rater/evaluator


Briefly discuss the value and the drawbacks of a 360° evaluation


Identify some of the
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I quickly suggested a small interruption to the meeting, and asked Heather to step out of the room. It soon became clear that the overall problem was Heather’s failure to report to work on time. When Heather was late, it impacted her entire work group as the other employees then had to answer Heather’s phone calls.
What’s going on here? Why don’t Heather and Christine agree on Heather’s performance? Where did Christine go wrong? How can Christine get Heather to agree with her performance review now? How can this problem be avoided during the next formal performance appraisal session? The answers to these questions are based on having a good performance management system. By reading this chapter, you will learn how you can avoid these problems.

The Practitioner’s Model for HRM
 Productivity
 Satisfaction
 Absenteeism
 Turnover
Section IV: Compensating and Protecting
How do you REWARD and MAINTAIN your Human Resources?

Section III: Developing and Managing
How do you MANAGE your Human Resources?

Section II: Attracting and Staffing
What HRM Functions do you NEED for sustainability?

Section I: 21st-Century HRM Strategic Planning and Legal Issues
What HRM issues are CRITICAL to your organization’s long-term sustainability?

Chapter 8: Performance Management and Appraisal 285

Performance Management Systems
At this stage of human resource management (HRM), we now have employees in
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