The Effect Of Performance Measurement On The Public Sector

There has been a long debate about the functions of leadership and management. Kotter (1990) argued the goal of leadership is to pursue the adaptive and constructive changes and the purpose of management is to acquire stability and consistency. In addition, he suggested that the process of leadership is to influence others and management is to maintain operations and accomplish goals.

Leadership will be defined as “a process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task” (Chemers, 1997) and management will be defined as the process of “working with and through other people to accomplish the objectives of both the organization and its members” (Montana and Charnox, 2008)

(i) Management is responsible for organising the resources of the company to achieve organisational objectives.

The objective of this assessment is to enable you to demonstrate your knowledge and understanding of performance management systems within legislative and

First, determine a direction for elite followers by structuring and conducting a strategic conversation, the task of the leader is not to impose a new vision from top down (p. 83). Second, develop a fair process for conducting the conversation about direction, the leader must be patient not to impose their vision, rather allow others to participate in the decision (p. 84). Thirdly, establish a fair process that includes the opportunity for follower’s genuine participation and decision based on acceptable principles and standards, the task of the leaders is not just direction, rather it also includes getting members to buy into the idea (p. 85). Fourthly, once you have established a process, use it genuinely to help determine a direction for your organization, the leader must make sure to follow through and not make members feel that their efforts were futile (p.85). Fifthly, your primary function as a leader is to ask the right questions, and not determine that as the leader you have all the answers. Finally, discern patterns of deference, the leader must understand the source of deference and use it to accomplish the organizations goal (pp.

Successful organizations have strong leaders and managers that develop, support and encourage employee longevity within a company. There is a significant difference between leadership and management however both skills have to be used collectively and both are important to a profitable organization. Leadership is a notion of communicating an organization’s vision, whereas management is more of the implementation of the organization’s vision. The manager typically carries out the responsibilities written by the organization and has a good team underneath them to carry out the duties and meet the goals. Most companies have a mission statement that mirrors and supports a company’s vision. When referring leadership and management, the two

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

Total Quality Management (TQM) is the theory of continuous improvement that involves all workers in a business from upper management to production line workers. The focus of the improvement program is to improve customer service and reduce waste in the business (Kelchner, 2015). There are 8 key elements that TQM is built upon. These 8 elements

The Technique of quality control and management developed and evolved during the entire twentieth century. In early 1900s, Fredrick W. Taylor also known as the ‘father of scientific management ' presented the quality concepts. In 1913, JC Penney introduced the fundamentals of total quality management to the management side of business.

As Alan Murray write in his essay “Guide to Management” “The manager’s job is to plan, organize and coordinate. The leader’s job is to inspire and motivate”.

“Management is the planning, organizing, leading, and controlling of mankind and other resources to achieve organizational goals efficiently and effectively (University, p 4 2011)”. The greatest achievement of an organization is to provide goods and services that customer’s value. The managerial department of an organization has the power to determine the performance of the employee’s, which directly affects the quality of the service or product that is being supplied to the customer. “Managerial tasks are essential for effective management, which involves planning, organizing, leading, and controlling (University, p 6 2011)”. Planning is the process of identifying the suitable goals of an organization and how they will be implemented in the company. Organizing is the procedure that determines the departments of an organization. When departments have been established the next step is to decide who will work best at a particular job. The development of organization inside a business will form the organizational structure for the company. “Leading is the ability to inspire and organize individuals to work as a team to complete the goals of the business in an efficient and effective manner (University, p 9 2011)”. Controlling is being able to assess the procedures of a company and eliminate or change any strategy plans that are not showing high- performance levels. Controlling may consist of monitoring

Leaders and managers are charged with establishing goals and objectives for the company. Without them, a company has no purpose or reason to

Countries around the world have embarked on public organisational reforms to improve their performance and improve service delivery. The key reform in state corporations has been the introduction of performance management systems but only few countries have successfully implemented the same and got positive results Performance management initiatives were put in place to tackle issues and concerns that organisations have on performance (Sharif, 2002).

these two imperatives are driving most agendas these days. Performance measurement for the private, public and voluntary sectors is a booming business. Private firms, governments and voluntary organizations are under pressure to demonstrate that they are functioning in a cost-effective and efficient manner.

From this course, I learned that an Organization is a social entity that is goal directed and deliberately structured. (scribd.com) Organizations began when early humans decided to synergize so that they could obtain their necessities, which resulted in them creating villages. They learned immediately that two heads were better than one regarding the different task that needed to be completed to be able to provide for oneself. Organizations occur in all walks of life including in businesses. (Unit 1 Lecture Notes: History or Organizations) Another thing that I learned, is that when running a successful organization, you must delegate someone to take on the managerial position. This person must set goals, make sure to arrange the right roles for the right people, motivate staff and have an open line of communication, establish targets or SMART Goals for the company, and develop