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The Effect of Marketing Efficiency, Brand Equity and Customer Satisfaction on Firm Performance an Econometric Model and Data Envelopment Aproach

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THE EFFECT OF MARKETING EFFICIENCY, BRAND EQUITY AND
CUSTOMER SATISFACTION ON FIRM PERFORMANCE

AN ECONOMETRIC MODEL AND DATA ENVELOPMENT APROACH

Luis Fernando Angulo
Autonomous University of Barcelona, Business Economics Department
08193 Bellaterra (Cerdanyola del Vallès), Barcelona, Spain
Tel. +34 93 581 1209, Fax +34 93 581 2555
Email: LuisFernando.Angulo@uab.es

ABSTRACT

This research focuses its attention to support empirically and not separately the impact of marketing activities, brand equity and customer satisfaction on firm performance. In addition, this study intends to fill the gap of marketing efficiency effect on long-term profits. Through methodology of three stages, two by econometric models and one
using …show more content…

In addition empirical investigations that focus on considering marketing efficiency as an additional influencer of firms’ profits is a research gap. We expect to fill this gap by shedding light on the following objectives. The first is related to find out more empirical support to the effect of marketing activities and positions on short and long term profits. The other objective intend to demonstrate if the marketing efficiency increase the long term profits of firms more than the augment generated by the marketing positions.
The remaining part of this work in progress is organized as following. Firstly, a theoretical and empirical review of marketing impact and efficiency is presented.
Secondly, the theoretical model adopted and the hypotheses are stated. Thirdly, the research methodology stage by stage is developed. Fourthly, the discussion and conclusion are presented. Finally, the academic and managerial relevance is suggested.

MARKETING IMPACT AND MARKETING EFFICIENCY
The Resource Based View (RBV) recognizes the importance of a firm’s internal organizational resources as determinants of the firm’s strategy and performance (Barney
1991; Grant 1991; Wernerfelt 1984). Barney (1991) defines the term internal organizational resources as all assets, capabilities, organizational processes, firm attributes, information, knowledge, that are controlled by a firm and

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