Effect of shopping experience
On cross-cultural receptiveness in Chinese
School of Business, Sun-Yat Sen University, Guangzhou
Introduction
Nowadays under the trend of globalization, like every other aspect in marketing changed in our life, more and more products are added some cross-culture mixing elements. For example, more Chinese movie have western actors and more Hollywood film conclude traditional Chinese like Panda or feature spots (C. Samuel Craig& William H. Greene& Susan P. Douglas, 2005). To promote customer satisfaction, we need to find out how do customers accept and appreciate these cultural mixing goods or service? And what factors impact on the receptiveness towards them?
Present literatures have addressed
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Our conceptual and empirical analyses have offered deep insights into the following issues:
Participants that just have (vs. do not have) their shopping experiences in various shops(luxury vs. non-luxury; Chinese vs. European) are asked to evaluating on global products including coin–shape pizza and rice-made burger.
Our hypotheses are: Chinese consumers that have the luxury or non-luxury store shopping experiences will influence their receptiveness towards the cultural mixing goods—— coin–shape pizza and rice-made burger.
Method
In this experimental research, we selected four stores to represent four types of shopping environment. Then we randomly ask quantity of customers of exiters and enters them to fill in our questionnaire then we use the data collected to analyze through computer.
Participants.
Three hundred and sixty-eight (368) Chinese customers completed the questionnaire. The reported sample sizes in this study and all subsequent studies reflect the number of participants who satisfied these preconditions. Since there were no gender differences in this or the subsequent studies, we do not discuss gender further.
Materials, design, and procedure.
Participants completed a four-page product receptiveness questionnaire. We randomly choose an entering customer to be exiter or enter. If he is an enter, we ask he to answer
A distinguished structure that is present in today’s retail environment is a shopping centre. A shopping centre is where multiple stores presenting different merchandisers are formed under a building and allocated through a leasing agency. Shopping centers are aimed towards middle income suburban residents who are mobile. A shopping centre has controlled walkways which enable consumers to walk from store to store. Plenty of effort is put into developing the design of a shopping centre, thus increasing the amount of time people spend shopping. The
People are directly affected by their cultural surroundings when making purchases. Like peer groups, employers, clients, colleagues, boyfriends, girlfriends, mothers, fathers, etc. Consciously, the purchaser has these people in mind when buying certain
This behavior brings competitive advantages to the European luxury brands. Moreover, customers in different countries have different purchase behaviors. For instance, some countries’ customers are willing to move away from common recognized brand, because they want to purchase more exclusive products. Furthermore, because of the increasing speed of globalization, people are more likely willing to travel between different countries. These travelers will buy luxury good during their trips. In fact, Chinese tourists contributed over one third of sales in Europe. The luxury goods industry should notice to adjust the actual demand between local people and tourists in Europe
Customers buying behavior is influenced by cultural, social, personal and psychological factors. Cultural factors exert the broadest and deepest influence on what a customer is buying.
We are all University Students that currently live in Halifax Nova Scotia, but have all grown up in various places. Two of our members are from Ontario and the remaining members from various parts of China. Given this geographical separation, our group has some obvious diversity in our individual consumer profiles. This is partly due to our different cultures and values. Our families also greatly influence our contrasting consumer profile - with our differing ethnical backgrounds, different social classes and varying religions. Conversely, we all fit into the age bracket of 18-25 so share some similar purchasing behaviour as millennial consumers (Kardes et la., 2011, pg 38). We have all been apart of many of the same world changes, such as 911 and global warming. This greatly sways our prespective on which products we can identify with and our preferences. Likewise, we all are at the same life stage (Kardes et la., 2011, pg 8). We are all young adults, finishing up university and starting our independent lives with limited disposible incomes. We tend to make most of our purchases online, allowing us to find the best deals in the least amount of time. Most of us find that food is our number one expense and value the bonds people make while sharing a meal. Many of us find it difficult balancing our busy lifestyles and school, but work to covercome these challenges. All of these inflencers guide our purchasing habits.
Walmart caters to the cultural differences of their consumers in each individual country by adapting and adjusting their stores to fit the needs of its consumers. For instance, at Walmart China the meats are laid out on display unwrapped to allow customers to have the opportunity to sort through the various meats and hand pick the piece or pieces they desire. To have a successful global business, many studies must be done in order to grasp a deep understanding of the cultural norms and preferences of different countries. Chinese consumers are more impulse driven when compared to Americans. They view shopping as a way to get out of the house, rather than as a necessity, and therefore are likely to purchase items that are on sale or promotion
In terms of social culture, for one thing, the China consumers are attracted by middle- and high-end products and somehow more attracted by French luxury goods, and they believe that the higher the price, the better the quality (Yuval, Vinay and Cathy, 2011, para7) (Exhibit 1). For another thing, the traditional virtue of thrift is rooted in the mindset of the Chinese, with which some of the rich in China indicate that they would not spend a large sum of money to get a product.
Moreover, within the social and cultural realm of the product, there are mixed views in |
As a marketer, we all know that a product is more than a physical item: It is a bundle of satisfactions (or utilities) that the buyer receives. These utilities include its form, taste, colour, odour, and texture; how it functions in use; the package; the label; the warranty; and any other symbolic utility received from the possession or use of the goods. In short, the market relates to more than a product’s physical form and primary function. The values and customs within a culture confer much of the importance of these other benefits. In other words, a product is the sum of the physical and psychological satisfactions it provides the user.
Second-hand trades have been growing rapidly in the past __ years. The second-hand industry grew at about 7% a year in 2014 and 2015, according to the National Association of Resale Professionals (Narts). Second-hand luxury goods, in particularly, has become a unique segment standing out among the rest of second-hand products. While companies like The Real Real and What Goes Around Comes Around (WGACA) have been successfully enticed U.S. customers to sell and buy second-hand luxury, they might have left another huge group of potential customers behind – international college students from China, who carry a stack of cash to the US each year and share a strong enthusiasm towards luxury brands at a young age like most middle-class Chinese. This study intends to focus on Chinese students studying in the US, their culturally specific motivations and concerns for shopping second-hand luxury so as to provide insights for local second-hand stores to better attract them as potential customers.
It has always been concerned by marketer that what are the factors that impact on shopping behaviors. The purpose of this desk research is to investigate what are the factors affect shopping time and analysis how they influence. This research focused on three main factors, gender, age and income, that has obvious influence on how much time the customers spend in shopping mall.
The research will be explanatory naturally and will take on a deductive approach. The researcher will have to collect data about an observable reality, and then search for a causal relationship between culture and consumers? purchase intention on luxury goods.
In Britain we have a very strong restaurant and hospitality business. We also have a significant chunk of the population that eat out regularly. This coupled with the increased wave of new immigrants has brought about a transformation in food habits. Though people migrate to different parts of the world, at times quite far away from their homeland, their culinary habits take generations to change and in that time there still is a strong demand for goods from their homeland, especially food items, this can be cited from the number of Eastern European shops that have mushroomed all over UK in the last 4 years and from Indian and Pakistani settlements in the UK during the 70s. This is a clear example of cultural attributes acquired as a result of being a part of a group influence and how it influences an industry.
Further on investigating third research question, is there any difference in buying behaviour among different cultures, when it comes to investing in luxury items? The comparison between
The behavior was observed from a large sample of people. This included twenty people shopping alone and twenty people shopping in a group, for a total of forty subjects, each ranging in ages from approximately 19 to 40 years old. The subjects were observed from the time they entered the store until the time they left. The reasoning behind this was to see the buying behavior differences for the whole experience and figure out which areas of the store could be improved in order to appeal to groups of people shopping. The behaviors observed included the amount of time spent inside the store, the amount of money spent, the interactions with associates, and the areas of the stores that were navigated.