The Effect of the Use of Social Networking Sites in the Workplace on Job Performance

According to a survey report done by the Kelly services with 170,000 people from 30 different countries, 55% of all the participants believe that the use of social media for both the personal and professional posts can cause problems in the workplace (Bennett, 2012). According to a study done by the proof point, many US companies that have hired the employees more than 1000 in number face a real problem with their employees to use social media (Ostrow 2009). Almost 17% of these companies had faced serious disrepute due to the offensive comments on the social media websites (Ostrow 2009). Almost 13% of the US companies have investigated the use of personal text messages that have been found to infringe the company’s law (Ostrow 2009).

There are positive impacts that social media can have on employees as was recently published by Robertson & Key, (2017). In their article, “Social media at work: The roles of job satisfaction, employment status, and Facebook use with co-workers”, we are made aware of the positive impact that social media can have on employee. The amount of time spent on Facebook interacting with co-workers can have a positive impact on employee satisfaction at work (Robertson & Key,

The use of social media leads to improved productivity within a workplace as a result of its knowledge sharing capabilities in conjunction with the development of a culture of a community work environment, willingness to share and cooperate.

Social networks have been making a splash in the internet world over the past couple of years. In some studies into the monitoring of social media activity by employees has

First and foremost I am grateful to Almighty Allah, Who made it possible for me to work and accomplish this thesis. I am highly

Although I have put full effort into this report, I still want to thank my family, friends and colleges for supporting me, guiding me and the constant supervision. I want to thank my professor Sana El-Azzeh for giving me the opportunity to do this amazing report. I also want to thank the authors that wrote the articles and the internet for providing me the accessibility to complete this report.

Social media is becoming an increasingly common feature of
the world of work and this trend looks set to continue. This application of communication technology or computer mediated tools have developed rapidly in our lives. Survey such as that conducted by CIPD (2013) have shown that while only a quarter of UK employees use it in their professional lives, this increases to 42% among employees aged 18–24. The innovative operation mode of social media has not only successfully drawn the attention of industry and academia, but has also boosted user growth, especially in the younger generation.

Social media has increasingly been on the rise for over the past 10 years, so has the concern on the effect of it being in the workplace. People are spending more and more time on social media and other communication technology (Walder). Because of this, researchers have begun to wonder what the effect will be in the workplace. The argument of social media in the workplace is on the rise, and will continue to grow as the Internet continues to transform the way people are spending their time (Carlson).

I would also like to thank a very special friend for all her help and support Manisa Patel. She has been very supportive throughout my dissertation as well as knowing her within the three years. I am very grateful to know her thank you so much.

First of all, I would like to dedicate my acknowledgement of gratitude to our professor Dr. Tabrizi Nasseh for being an advisor and guided the outlines of the research paper as well as approving the research proposal of

Firstly, I would like to express my sincere gratitude to my supervisor Dr. John Elgy for his guidance, supervision and recommendation. I also would like to thank to the company staff for participating in the interview. The biggest thank you to K. Pochana Chongchaikit for helping proof read this dissertation. Last but not least, I would like to give my gratefulness to my parents and my sisters for their smile, big support and encouragement to me throughout the year.

I thank Allah for guiding me through the phases of compiling this research paper and helping me out in all the difficulties.

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Chapter IV. RESULTS AND DISCUSSIONS . . . . . . . . . . . . . . . . . . . . .. . . . . 7

To prepare this research paper, I have collected data from various sources. To do this, data have been collected from primary sources and secondary sources.