Consumer Behavior Essay

Understanding consumer behaviour is essential to succeed in business. As Solomon et al. (2013) stresses, businesses exist to satisfy consumer’s needs. By identifying and understanding the factors that influences their customers, firms have the opportunity to develop a more efficient strategy, marketing message and advertising campaigns that is more in line with the needs and ways of thinking of their target consumers (Perreau, 2015).

When making a consumer decision-making there are several influences that can affect, motivation, attitude, lifestyles, learning, and perception. A person behavior is a key point since it shows the person within their cycle. As we change daily as family our cycle changes as well. In the US, we have different socials classes, and each of them shows different values, behavior, and way of seen life in

Batra, S. K., Kazmi, S. H. H. and Batra, S. K. (2009). Consumer Behaviour-2nd. New Delhi: Excel Books India.

In today’s world of various products and services, businesses aim to excel and lead the competition by marketing the most number of consumers, which is a full time endeavor of business. To survive in the market, a firm or an organization has to be constantly innovating and understand the latest consumer trends and tastes. Marketers need to understand consumer behavior because the decision-making process for consumers is anything but straight forward. Consumers’ behaviors and their purchasing patterns is a huge advantage to understanding the way customers think and the reason for their purchases. Therefore, the study of consumer behavior is important because it allows the

Understanding consumer buying behavior entails marketing, relationships, and consumer behavior. Consumer behavior comprises all the consumer decisions and activities connected with the choosing, buying, using and disposing of goods and services. Marketers must pay very close attention to consumer behavior that occurs before the purchase and after the particular product has been used. Studying consumer habits is one of the steps in marketing search and analysis. In addition to other basic principles of consumer buying habits, marketers also need to study the decision and actions of real people. Until recent history the study of consumer behavior was focused on generalized consumer decisions. With

Consumer behaviour is the study of how individuals, groups and organizations select, buy, use and dispose of goods, services, ideas or experiences to satisfy their needs and wants. The emerging costumer trends play an important role in analysing the marketing opportunities. A consumer buying behaviour is influenced by cultural, social and personal factors. The consumer passes through five stages of the buying decision process: Problem Recognition, Information Search, evaluation of alternatives, purchase decision and post purchase behaviour. This model is important for anyone making marketing decision and customer pass through all stages in every purchase.

There are many external and internal factors that influence consumer decision making. The consumer decision-making process is described as a “six stage model of the decision-making process that includes problem recognition, internal search, external search, alternative evaluation, purchase, and post-purchase evaluation” (Berkowitz, 2006, p 393). The uses of technology and information resources to research issues in health care marketing have been and continue to be beneficial. The most important purpose of marketing is to have items or

Furthermore, Berg, MA (2011) conducted a research about the behaviours of teenagers, and the use of information and communication technologies outside school. Research found that teenagers tend to use social media network such as Facebook and MySpace, more then other social activities. Moreover, teenagers have the lack of satisfaction regarding their online life and the importance given to the anonymous online-communication predicts a higher disclosure on the Internet. The promotional strategy of some companies could be change, due to the changes of sociocultural of teenagers. Ansari, Koenigsberg and Stahl (2011, p713-728) also indicates the rapid growth of online social networks has brought many changes of promotion in the marketing field in studying the structure and function of social networks.

Businesses who aren’t invested in the financial markets can sometimes think they’re safe from fluctuations and economic uncertainty – some even think they’re safe from a market crash, portraying a ‘chin up and tough it out’ mentality. They know their industry, they know their customers, and they know their competitors. They’re confident with their current strategies and don’t think they’ll need to make too many amendments in the event of an uncertain economy.

1. Consumers are often` confronted with incomplete information. How do consumers deal with incomplete information for (a) attribute values (b) brands? (give examples)

[23] utilize previous research of traditional WOM that had any similarities with E-WOM they develop the new construct into five utilities:

Consumer behavior is the study of how individuals, groups, and organizations select, buy, use and dispose of goods, services, ideas, or experiences to satisfy their needs and wants. Consumer buying behavior is influenced by four key set of buyer characteristics: cultural, social, personal, and psychological (Kotler). In other words it is the interplay of forces that takes place during consumption process within the consumer self and his environment. The interaction takes place between three elements knowledge, affect and behavior. It starts from pre-purchase activities and continues till post purchase experience.

As consumers play an important role to businesses, businesses must always satisfy all consumer’s wants and needs. In order to do so, marketers conduct research to learn consumers’ impression and awareness on the companies and their opinions on the companies’ products and services. Consumer perception is defined as a process where consumers select and gather information then form opinions regarded products. Together with advertising, consumer perceptions strongly affect consumer behaviors. Consumer judgment study offers the companies opportunities to know how their consumers behave in the market and to develop marketing strategies in order for the companies to reach the primary goal of earning a profit.

Consumer behaviour can be defined as “the acts of individuals directly involved in obtaining and using economic and services, including the decision process that precede and determine these acts.” (Engel et al, 1968, p 5)

Consumer behaviour is the study of when, why, how, and where people do or do not buy a product. It blends elements from psychology, sociology, social anthropology and economics. It attempts to understand the buyer decision making process, both individually and in groups.