The Effects Of Tactile Communication On The Human Resource Manager ( Hrm )

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One type of nonverbal communication is haptics. Haptics refers to the study of communication by touch (Anonymous, 2012). According to Anonymous, 2012, “touch is necessary for human social development, and it can be welcoming, threatening, or persuasive.” The meaning of a simple touch differs between individuals, genders, and cultures. It is important for the Human Resource Manager (HRM) to recognize these differences in order to improve communication and be effective in the workplace. Tactile communication can help or hinder business and employee interactions. A firm handshake might be interpreted as confidence or credibility while other physical touches such as lingering touch on the shoulder, might be seen as being intimate (Anonymous, 2012). However, a pat on the shoulder or arm might help initiate interactions and show inclusion and respect. Proper knowledge of tactile differences among employees have important implications on how interactions unfold and relationships established. The implications of tactile communication or touch is important to know not only as a HRM but as an employee working in a diverse workplace. Since we communicate a great deal through touch, there are benefits by being knowledgeable about this type of nonverbal communication and the differences among various ethnic groups. Benefits for the HRM as well as managers include respect, trust, an effective communicator, and better employee relationships. Additionally, understanding haptics enables

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