The Effects of an Aor (Action-Observation-Reflection) Based Supplier Monitoring Program on the Quality of Strategic Supplier Performance.

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The effects of an AOR (action-observation-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance.

By
Carlo Giovanni Conti

A DISSERTATION

Submitted to

The University of Liverpool

in partial fulfillment of the requirements for the degree of

MASTER OF BUSINESS ADMINISTRATION

A Dissertation entitled The effects of an AOR (action-observation-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance.

By

Carlo Giovanni Conti

We hereby certify that this Dissertation submitted by Carlo Giovanni Conti conforms to acceptable standards, and as such is fully adequate in scope and quality.
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Commercial and Technical Qualitative Reliability………………..49
5.2.4 Final Results vs. Observation Phase…………………………………………………50
5.3 Survey Result Analysis………………………………………………………………...51
CHAPTER 6: CONCLUSIONS…….………………………………………………..….53
6.1 Conclusions in terms of Research Objectives …………………………………………53
6.2 Weaknesses of Research………………………………………………………………55
6.3 Future Research………………………………………………………………………..56
6.4 Learning Reflections and concluding remarks…………………………………………56

APPENDICES……………………………………………………………..……62

APPENDIX 1- SE-0051.AX1 Procedure………………………………………..62
APPENDIX 2 – AOR Monitoring Program……………………………………....63
APPENDIX 3 – Supplier Survey…………………………………………………65
APPENDIX 4 - Comments to Action Phase…………………………………….66
APPENDIX 5 - Comments to Reflection Phase………………………………....72
APPENDIX 6 – Supplier Comments to Survey………………………………….79

List of Tables & Figures

Table 1.1 ISO Supply

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