The Family Store Case Study
The Family Store is a chain of 10 regional convenience stores owned and managed by three brothers, Garrett, George, and Gavin VanDoer. They have been in business for over 25 years together. The entire senior executive, management team, and even store managers are all family members. The senior executive includes Garrett, the president and major shareholder, Garrett’s daughter Marielle is senior vice president of finance and Gavin’s son Frankie is senior vice president of marketing and retail sales (Sniderman, Bulmash, Nelson, & Quick, 2006, p.192). This paper will discuss the present barriers to effective communication, non-defensive feedback from employee and customer surveys to senior executives, examples of
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Another illustration of Defensive Communication Climate is when the manager remains neutral and does not acknowledge that her employee has been ill. Defensive communication climate is also seen as “superiority” (Sniderman et al., p.177) when managers stand crossed armed watching the every move of their employee. When the one manager makes mistakes and then implies she knows what she is doing is an example of “certainty” (Sniderman et al., 2006, p.177). This manager then takes “control” (Sniderman et al., p.177) of the situation and then orders her employee “around like a child” (Sniderman et al., p.194). Another example of control is when customers state that the managers exercise “authoritarian, drill-sergeant style” (Sniderman et al., p.194) of managing their stores.
2. a) What are your major concerns about presenting this information back to the senior executives to avoid defensiveness?
The concerns related to forwarding this information on to the senior executive team members without causing defensiveness are immense, as most of the management team being discussed is family members. The presentation needs to be that of a non defensive and non disconfirming nature, which means that no one receiving this information should “feel threatened or punished, by the communication. For that person, self protection becomes more important than listening” (Whetten & Cameron, 2002, p.223). Disconfirmation occurs when an individual
When we need to convey information or instruction to our teams or indeed to senior management communication is essentially a means to an end. To achieve a clear communication path the receiver must understand the instruction or information being given. By providing them with the reasoning behind the information we are trying to get them to engage in a positive way with the message or instruction. If the receiver understands the purpose of the message being communicated they are more likely to buy
Rana Chowdury is the current the manager of I.T store systems and store support for a company that has 4 different brands. The 4 brands are Hot Topic, which specializes in music and pop culture inspired fashion including body jewelry, accessories, and music T-shirts. Torrid is all about the fashion for Plus-Size style and trendy clothes for women. Box Lunch has apparel, gifts, gadgets, & more that also helps provide a meal to a person in need with every purchase and finally Lovesick is young, trendy, affordable fashion & accessories for curvy girl’s sizes 10-26.
Supermarkets are one of the many components that contribute to the expansion of the U.S. economy. There are several chains of supermarkets in almost every state, but they cannot be all considered the same. For instance, Publix, Aldi, and Walmart are three of the most popular supermarkets in the U.S., and each one of them has something that its respective consumers value the most, which makes it unique and favorable for the competitors. Therefore, choosing value propositions that will differentiate them from the competitors are a major factor to consider in marketing. This is crucial for the growth of any business because the development of all enterprises lies solely on the effectiveness of its
National Stores started in 1962 by Joseph Fallas in a single downtown Los Angeles store as Fallas Paredes. The current CEO of National Stores is Joseph, son, Michael Fallas, who began to work as a stocker boy at the age five. The National Stores Inc., is a family-owned company headquartered in the Harbor Gateway of Los Angeles, California, they have more than 350 locations in twenty-two locations in Puerto Rico. The National Stores Inc. does business as Fallas Paredes Discount Stores, Factory 2-U, Conway, CW Price and Anna 's Linen 's by Fallas. Not only does this company have a wide selection of home goods and décor, but it also offers brand name and private label clothing for men, ladies, boys, girls, juniors, infants and toddlers along with lingerie, shoes and household items.
Pam and Susan’s is a chain of discount department stores. There are currently 250 stores, mostly located throughout the South. As the company has grown and wants to expand, Pam and Susan’s is in the search of the most profitable location for the new stores. Store locations decisions are based upon estimates of sales potential. The company is currently considering two sites A and B for the next store opening. Using the information gathered on demographics and economic trading zones, size, composition and sales of the 250 existing stores we will built a regression model to provide the best estimate of sales from the two sites and recommend the most profitable one for the next store opening.
authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised
Would you like it if your neighborhood slowly fell into ruin? Walmart and other big box stores destroy neighborhoods and should be banned. First of all, big box stores are bad for local business owners. Specialty stores lose customers, because of the convenience and a wide selection of products, people tend to shop there instead. For example, many butcher shops shut down, because Walmart has its own meat Section. In addition, having a big box store built in your area can change your daily life. They bring in more traffic and noise, clogging up the roads you usually take, and exchanging the chirping of birds for honking car horns. Dan Freeman, lives on Bleaker Street, had a store built in the area recently and he says, "its changed so much".
When entering a grocery store, most people don’t take the time to stop and observe their surroundings, for their soul purpose at that instant is to purchase what very food they may need for that day or maybe even for that week. However, through all the haste of wanting to go in and out of grocery stores as fast as one can, most are unaware of the very culture that they too are now apart of, the interactions, both verbal and through people’s body language that they are experiencing, how people look and dress, even what is considered appropriate behavior although not specifically written down. Culture is all around us, and we all contribute to it, whether it is through our norms, values, symbols, or mental maps of reality (Guest 2014, 38-43). That is why through this assignment, I took the time to observe the culture experienced in the American grocery store Stater Brothers, the ethnical Filipino grocery store Seafood City, while also taking the time to reflect on my own personal views of what I thought was “normal” through my experience working in Northgate Gonzalez Market, a Mexican grocery store for three years.
The company’s structure was said to be an inverted pyramid : the customers and store managers on the top and the top management at the bottom. This showed how everyone’s beleifs and opinions were aligned towards customer satisfaction and extreme personal involvement with the customers and the store.
The Dollar Tree brand of stores has been around since 1986, when Douglas Perry, Macon Brock, and Ray Compton founded the chain as a compliment to their other business, K & K Toys (Parnell, 2014). Through the years, Dollar Tree has acquired several different dollar store and low-end retail chains to grow their business to over 4000 stores (Shetty, 2010). One of the first and most strategic moves that the company made was to shift away from carrying closeout merchandise and to become more of a traditional variety store with a wide variety of basic goods all priced at a dollar or less. To accomplish this change, the chain had to discontinue their current purchasing strategies and had to begin buying directly from manufacturers to change the type of merchandise that they had available for consumers. The second major strategic move involved changing the location of where stores are usually located. Up until this point, the stores had been being in enclosed malls. With this change,
During a meeting at the executive strategy retreat, I present the information I acquired with my interactions with the vice president of Big Mart. The initial response from majority of the team was resistant. Aware that the first
Publix Super Market. Describe the type of business market, its business share, financials, size and global presence.
All these meeting participants know this situation, but none of them really bring this issue on top of the table. We have reason to believe that this live or dead issue already becomes a burden deep within each manager’s mind, and it gives high pressure to everyone. This high pressure can be the root that they’re so
Ragan Fretwell - Case 23: Walmart: But We Do Give Them a 10% Employee Discount
A. Wal-Mart realized through third party studies and internal research that the Chinese customer were significantly more cost-sensitive than those in other countries and that there existed a strong, established culture of frequently shopping around to find the absolute lowest prices. Through these studies, Wal-Mart also realized that customer satisfaction level greatly influenced customer loyalty in China. The greatest determinant of this satisfaction was made up of perceived value. The perceived value is composed of three sub factors: (1) Product price, (2) Relative price and (3) Promotion. The other factors for customer satisfaction in descending order of its importance are Image,