The Father Of Total Quality Management

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

There has been a long debate about the functions of leadership and management. Kotter (1990) argued the goal of leadership is to pursue the adaptive and constructive changes and the purpose of management is to acquire stability and consistency. In addition, he suggested that the process of leadership is to influence others and management is to maintain operations and accomplish goals.

(i) Management is responsible for organising the resources of the company to achieve organisational objectives.

For organizations which are over managed and under-led it would be hard to achieve set objectives. Leadership accompanied by management sets a new direction and makes efficient use of resources to achieve it. Managers should be leaders. They must have creativity and not just the practical skills to solve problems.

Leadership is a facet of management, is just one of the many assets a successful manager must possess and care must be taken in distinguishing between the two concepts. The main aim of a manager is to maximize the output of the organization through administrative implementation. To achieve this, managers must undertake the following functions: Organization, Planning, Staffing, Directing, and Controlling.

In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work” (ASQ, 2016). TQM can be used based off eight (8) key elements that most if not all companies use. The key elements are customer-focused, total employee involvement, process-centered, integrated system, strategic and systematic approach, fact-based decision making and lastly communication. The first element of TQM is the most important element, which is the customer.

Helping organizations to create and achieve goals is an essential part of what it means to be a leader. Goals provide direction for followers and set priorities (Leadership Strategies [L.S.], 2015, figure 1). Gen. Colin Powell, former U.S. Secretary of State, claimed that "Great leaders are almost always great simplifiers, who can cut through argument, debate and doubt to offer a solution everybody can understand." (Tayor, 2015, para. 4). In essence, great leaders are able to sift through the distractions that pull organizations and individuals in a multitude of different directions, and are able to unify their efforts under one banner. Leaders determine the vision, and then utilize goals to make that vision a reality. Goals provide a

The father of Total Quality Management is W. Edwards Deming. The key elements of TQM are:

The difference of management and leadership is a question that is being discussed more and more in today's corporate environment. Different views and roles in a business, both share a common bond in the corporate structure. The key distinction between is the way they impact the corporate structure. Persons in a leadership role, set strategic goals for the company; while management implements these goals and aids them to fruition. Strategic goals are defined as broad statements that the organization ultimately wants to achieve with their vision and mission. These goals are typically long-term objectives that may take ten years or longer to achieve. Management takes these long-term goals and divides

Improving Quality means reducing bad quality and improving the work efficiency of the work in organisation. Company require to maintain the quality which is directly depending on the quality procedure followed by the employees and implemented by the management to improve overall product quality of a company.

Perhaps the most important characteristics of TQM are that it empowers front-line workers to solve problems and it focuses attention on solving problems rather than on finger pointing.

Every organization has a mission. The head of an organizational unit must ensure that the

If an organization has a track record of effective responsiveness to the environment, and if it has been able to successfully change the way it operates when needed, TQM will be easier to implement. If an organization has been historically reactive and has no skill at improving its operating systems, there will be both employee skepticism and a lack of skilled change agents. If this condition prevails, a comprehensive program of management and leadership development may be instituted. A management audit is a good assessment tool to identify current levels of organizational functioning and areas in need of change. An organization should be basically healthy before beginning TQM. If it has significant problems such as a very unstable funding base, weak administrative systems, lack of managerial skill, or poor employee morale, TQM would not be appropriate.5

Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).

Leaders and managers are charged with establishing goals and objectives for the company. Without them, a company has no purpose or reason to