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The Five Habits Of Highly Effective People

Decent Essays

In his book, The Seven Habits of Highly Effective People, Covey (2004) states, "Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall" (pg. 101). As one climbs the ladder of success, their achievements are in the hands of the individuals they manage. With today’s complex and rapidly changing health care, the role of the manager is reliant on nurse leaders in creating success in continuous quality improvement and patient satisfaction. This paper will compare and contrast the approach of the nursing leader and manager in continuous quality improvement (CQI) and patient satisfaction. Furthermore, this author will identify their own personal leadership style and …show more content…

Good managers are able to balance both personal and financial obligations, follow rules, and meet the demands of the organization using limited resources (Anderson, 2012; Surbhi, 2015). Managers have control over others through the power of their position; they implement policies and procedures and provide stability (Surbhi, 2015). Great nurse managers are proactive about current issues in health care, in their community, in their institution, and in their nursing practice (Cherie & Gebrekidan, 2005). The manager is skilled in formulating department goals and helping the staff to meet any challenges with priority given to providing quality patient care (Cherie & Gebrekidan, 2005). For any CQI process to be successful, support has to “trickle down from the top” (Draper, et. Al., 2008, pg. 3). According to Draper, et. al. (2008) there are 5-key strategies that the nurse manager can incorporate to foster CQI and patient satisfaction: Supportive hospital leadership actively engaged in the work; Setting expectations for all staff, not just nurses, that quality is a shared responsibility; Holding staff accountable for individual roles; Inspiring and using physicians and nurses to champion efforts; and providing ongoing, visible and useful feedback to engage staff effectively (pg. 3).
The manager’s role in CQI and patient satisfaction is to provide staff with the appropriate resources and training to utilize resources correctly (Lecture 2, 2011).

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