In his book, The Seven Habits of Highly Effective People, Covey (2004) states, "Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall" (pg. 101). As one climbs the ladder of success, their achievements are in the hands of the individuals they manage. With today’s complex and rapidly changing health care, the role of the manager is reliant on nurse leaders in creating success in continuous quality improvement and patient satisfaction. This paper will compare and contrast the approach of the nursing leader and manager in continuous quality improvement (CQI) and patient satisfaction. Furthermore, this author will identify their own personal leadership style and …show more content…
Good managers are able to balance both personal and financial obligations, follow rules, and meet the demands of the organization using limited resources (Anderson, 2012; Surbhi, 2015). Managers have control over others through the power of their position; they implement policies and procedures and provide stability (Surbhi, 2015). Great nurse managers are proactive about current issues in health care, in their community, in their institution, and in their nursing practice (Cherie & Gebrekidan, 2005). The manager is skilled in formulating department goals and helping the staff to meet any challenges with priority given to providing quality patient care (Cherie & Gebrekidan, 2005). For any CQI process to be successful, support has to “trickle down from the top” (Draper, et. Al., 2008, pg. 3). According to Draper, et. al. (2008) there are 5-key strategies that the nurse manager can incorporate to foster CQI and patient satisfaction: Supportive hospital leadership actively engaged in the work; Setting expectations for all staff, not just nurses, that quality is a shared responsibility; Holding staff accountable for individual roles; Inspiring and using physicians and nurses to champion efforts; and providing ongoing, visible and useful feedback to engage staff effectively (pg. 3).
The manager’s role in CQI and patient satisfaction is to provide staff with the appropriate resources and training to utilize resources correctly (Lecture 2, 2011).
Nurse mangers is the leader of a specific department or unit of a healthcare facility. The nurse manager is responsible for recruitment and retention of the nursing staff, collaborating with other health care providers on patient care, and assisting patients and their families when needed. The nurse manager works with administration communicating and interpreting the facility’s policies and procedures to the staff. Usually with other departments in the facility, the nurse managers develop quality improvement measures tracking the patient services and care. According to Espinoza et al (2009), the nurse manager plays a pivotal role in
CO 1: Apply leadership concepts, skills, and decision making in the provision of high quality nursing care, healthcare team
Another target for the nurse manager to perform is to maintain quality improvement in his or her unit in each feature. According to Hurst, Moore & Clark (2011), “Nurse managers who are strong advocates for developing a healthy work environment may be viewed as risk-takers. The workplace is an important setting for the nursing leader to address the mental, physical, social, and economic welfare of employees” (pp 1). This explains that the nurse manager initially communicates with her workers and has a good relationship as manager-employee relationship and directs the concerns and problems directly in order to deliver a confident setting to work efficiently. So that, the quality improvement will be sustained which will improve the proper care delivery.
Every day, a set team of nurses and nursing managers set out to ensure the health and well-being of their patients. To achieve this goal, a nurse manager must adhere to a specific style of nursing leadership. There are many different styles of leadership in the healthcare field. Bass and Barnes (1985) stated that the two most common are transformational and transactional (as cited in Frankel, 2008, p.24). This paper will define leadership, the two different styles, how each are executed, as well as pros and cons of each.
In healthcare it is very important to have strong leaders, especially in the nursing profession. A nurse leader typically uses several styles of leadership depending on the situation presented; this is known as situational leadership. It is important that the professional nurse choose the right style of leadership for any given situation to ensure their employees are performing at their highest potential. Depending on which leadership style a nurse leader uses, it can affect staff retention and the morale of the employees as well as nurse job satisfaction (Azaare & Gross, 2011.) “Nursing leaders have the responsibility to create and maintain a work environment which not only promotes positive patient outcomes but also
Nursing-sensitive indicators are important in all aspects of patient care. A great deal of bedside care is given by nurses. Nursing-sensitive indicators are factors that rely directly on the nursing care of the patient. Quality nursing care improves patient care and therefore patient outcomes. Nursing-sensitive quality indicators promote patient safety and quality patient care. Since these quality indicators are reflective primarily on bedside care provided by nursing staff it is important that all nursing staff be aware of these indicators and their role in promoting quality patient care. There are specific indicators that could have been taken into account to promote patient
I chose Liberty University for its combination of a nurturing, Christian atmosphere and its advanced, up-to-date resources. These positive attributes extend to the Honors Program with the addition of a challenging academic curriculum. I am in pursuit of the best version of myself and that version is at the Liberty Honors Program. Stephen Covey’s The 7 Habits of Highly Effective People, as the title suggests, outlines exactly what one needs to do to be an effective person. I hope to gain each of these seven habits from an Honors Program Education at Liberty University: be proactive, begin with the end in mind, first things first, think win-win, seek first to understand then to be understood, synergy, and sharpen the saw.
Finkelman, A. (2012) Leadership and management for nurses: Core competencies for quality care (2nd ed.). Boston, MA. Pearson
Nurses are integral key players in multidisciplinary teams caring for patients in complex healthcare systems. Hospitals, a primary care delivery portal within the health system, are inundated with patients requiring higher acuity care. Nurses must be prepared to recognize patients’ health care needs and provide quality patient care outcomes. The knowledge of nursing sensitive indicators can be helpful in providing the care which meets quality standards. Nursing sensitive indicators rely on evidence-based practice. The American Nurses Association created a repository for implementing, developing, and
Hollan, J. (2010). Communication key to patient satisfaction scores. Hospital Case Management, 18(11), 164-166. Retrieved from http://www.library.ohiou.edu.proxy.library.ohiou.edu/cgi-bin/redir_allcampuses.pl?http://search.ebscohost.com
Nurses demonstrate the core values of professionally caring for others in two different prospects. Huber (2014), notes that “nurses have two basic roles: care providers and care coordinators” (p. 3). Most significantly nurses are valued in the setting of patient care, while the coordinator role revolves around management and organizing care, using thinking skills to coordinate complex activities. Nursing is multifaceted, although direct quality patient care is of significance, a positive leader or manager is also essential to support the recent changes to healthcare requirements. Having the right blend of qualities is vital to becoming a
In the healthcare field, nursing leaders and managers face consistent issues in their respective practices that force them to alter the way they work and the way they think. In taking on a role as a leader within the field, nursing leaders and managers also take on the role of ensuring that work within an organization runs smoothly regardless of new issues that may arise in the healthcare arena. For instance, in today's healthcare environment, the issues of nurse shortage and nurse turnover have the capacity to alter the healthcare field and many of its respective branches and organizations should these problems not be managed properly by the leaders in the field. In viewing the issue at hand and in discovering how nursing leaders and managers are expected to act, and do act, in order to approach this issues, along with pinpointing the best approach possible to aid this issue, one can better understand which leadership styles are necessary for leaders to function.
Stephen R. Covey’s self-help book is an influential communication for personal change. He advises building from the inside-out and offers a plan for moving from dependence to independence and then to interdependence. The inside-out approach starts first with one self, which includes paradigms, characters, and motivations. To improve relationships with others, we have to first improve ourselves by putting character ahead of personality.
By empowering the community of nurses and sustaining employee engagement, patient and employee satisfaction would remain the same, if not increase (6 Leadership strategies for navigating perpetual change in healthcare, 2015). Change is tough for most people and the time to adjust varies with each individual. Taking some time to acknowledge each individual and their needs is an important factor to being a great leader (6 Leadership strategies for navigating perpetual change in healthcare, 2015).
Before I started this leadership/management coarse I had no idea what qualities a good leader manager needs to hold. I had no idea a registered nurse was considered a leader/manager. Now that I have reviewed all the chapters in the Leadership Roles and Management Functions in Nursing (Marquis & Huston, 2015) I have a full understanding of how important leadership/management functions play in a nurse’s career. Chapters 12-25 describe roles and functions that are needed for a nurse to become a successful leader/manager. These chapters discussed the roles and functioning of organizing, staffing, directing, and controlling.