The Four Absolutes Of Quality Management

2050 Words Apr 12th, 2016 9 Pages
Doing Things Right the First Time Can Totally Eliminate defects. The Four Absolutes of Quality Management:
1. Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).
2. The system of quality is prevention: This is why management must take the concept of prevention very seriously because it reduces defects and it lowers cost. This absolute state that appraisal, checking and inspection is an expensive and unreliable way of getting quality. Prevention can be achieved if during production process opportunities for error are identified. Prevention can also be achieved using statistical quality control method. Crosby (1995).
3. The performance standard is zero defects: This is a technique used in the organization to make employees aware that the cost of their…

More about The Four Absolutes Of Quality Management

Open Document