The Four Components Of Quality Management

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1.0 What is Quality Management?
Quality management makes sure that an organization or business, product or service stays consistent. Quality management is the overseeing of activities needed to keep up a certain level of excellence in an organization, product or service.
Quality Management has four main components which include quality planning, quality assurance, quality control and quality improvement.
Quality Planning is the first of four steps; in this step, someone must identify the requirements and important procedure needs to be recognized as part of the planning.
Quality Assurance is part of the four components as organizations have to assure mistakes and possible defects are avoided in the manufacturing or even the delivery. Quality
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He concentrated on zero defects. Crosby was fast to outline, however, that zero defects isn’t something that comes from the assembly line. To make a manufacturing process that has zero defects, management would need to set the atmosphere for employees to follow. If management does not make a process by which zero defects are the main objective, then workers are not to blame when defects occur. The time saved and wasted resources decreasing would be a huge benefit due to this.

Crosby had four absolutes of Quality management as follows;
Quality is conformance to requirements
Quality prevention is preferable to quality inspection
Zero defects are the quality performance standard
Quality is measured in monetary terms- the price of non-conformance (Swinton, 2004)

3.0 The Guru’s and Total Quality Management (TQM)

Total Quality Management (TQM) is an approach that wants to better quality and performance which will meet or often exceed the customers’ expectations. This is achievable by placing all quality-related functions throughout the company. TQM looks at the quality measures used by a company including managing quality design and development, quality control, quality improvement, and quality
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