The Four Stages Of Highly Effective Crisis Management Essay

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporation's image restoration campaign and explain Benoit's theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clinton's image repair discourse.

A crisis can be described as disruption or breakdown in a person’s normal or usual way of functioning in life, when individuals are confronted with problems that cannot be solved. (Caplan, G.1961) A crisis cannot be resolved by a person’s customary problem-solving resources/skills. Crisis can be handled different and are different for people in the way they can be handled; a crisis is mush different from a problem or emergency. A problem can create stress and be sometimes difficult to resolve, the

Identify the crisis as soon as possible once it happens and move fast towards finding a corrective measure. There are three golden rules in PR crisis communication that are fundamental in crisis control; as soon as a crisis happens, Tell it all, Tell it fast and Tell it honestly. This consideration will control the flow of the

The purpose of this assignment is to develop leadership and crisis management skills by using a real-life case study example (Argosy Lecture Notes, 2013).

How do people respond to crisis? There are many different ways people respond to crisis. We will examine three ways people respond to crisis: people hide from it, people ignore it, and people take action and stay calm. We will examine these three things with the help of the following passages: “The Masque of the Red Death” by Edgar Allan Poe; “Scurvy at Sea” from “making History with Vitamin C” by Penny Le Couteur and Jay Burreson. And finally “Heroics Behind the Miracle on the Hudson” written by Liana Stanley from “The New American”. So, once again we will see three ways people respond to crisis: people hide from it, they ignore it, and some people take action and stay calm.

Before going into the details of crisis communication management in the context of higher education, it is useful to describe all relevant terms. Crisis is defined as undesired situation that can cause havoc and destruction

A basic model of crisis intervention is the ABC Model as described by Kristi Kanel. There are a number of crisis intervention models out there, besides the one given by Kanel in our text, that also utilize a similar three-stage process, or even a four-stage process. Yet essentially, they all involve (A) establishing a rapport, (B) understanding the problem, and (C) taking action. Kanel (2014) states that:

After the crisis emerged, the company needs to establish a crisis communication team first. The team must consist of directors from various departments and high-level executives, especially CEO and crisis management experts. In this team, it is crucial to have a leader who could mobilize resources, make a decision and be responsible for all decisions. Everyone in the team is responsible for a unique issue.

Effective crisis management is crucial in maintaining a healthy organizational culture and maintaining public trust. The way leaders proactively plan for and also respond to a crisis is subject to intense scrutiny by members of the organization and the outside public. Respond to the questions and the posts of at least 2 colleagues.

According to the Merriam-Webster, the very definition of the word “Crisis” has many different meanings of application. The two that apply to the topic are “a paroxysmal attack of pain, distress, or disordered function” and “ an unstable or crucial time or state of affairs in which a decisive change is impending; especially: one with the distinct possibility of a highly undesirable outcome”. This balances out to any function or event that will impact a person’s mental, physical, economic, or overall well being on any part. These people are not able to obtain and/or maintain the common homeostasis needed to maintain balanced mental health position.

During my previous four weeks of class, I have had the opportunity to experience the crisis management process throughout four simulations which explored different contexts and situations of an unfolding crisis. At its core, crisis management takes on the form of a four-step process: prevention, preparation, response, and recovery. A process, which in its entirety, relies upon notions of command, control, communication, and intelligence (t’Hart 37). In particular, simulations in intelligence analysis, crisis leadership, and crisis communication each focused and delved into a specific role of the crisis management process and required an appropriate application of leadership, communication, and analytic skill.

I believe all of the strategies mentioned in the text can help someone during a crisis, but i believe the best coping strategies for a crisis are: friends & relatives, religion, and laughter. I believe that having a support system during any type of crisis helps make the situation that much better. According to David Knox and Caroline Schacht (2013) people are “less affected by the loss of material possessions” during a natural disaster when they know that their family is together (p. 409). I have noticed that when i have gone through some sort of crisis in my life that I was able to get through it with a smile on my face with the more support i had. Also, because of my faith, i believe that religion is another huge positive stress-management

Describe Crisis Leadership as discussed in the article. In your own words, what are the major factors in crisis leadership?

According to James and Gilliland (2017), there are a number of positive characteristics and principles that effective crisis interventionists share together, which can help them to enhance their ability as a crisis worker (p.23). For me, I can see that all of the crisis interventionist characteristics that listed in the James and Gilliland text are improved after the crisis experience. I totally agree that crisis can be both danger and opportunity, and it can enhance the ability in crisis intervention as a human service professional. Because even though I suffered from the crisis so hard and it is really painful to think back how I spent that hard time, there is no doubt that I still learned many life experiences which I will never learned

Crandall, W., Parnell, J. A., & Spillan, J. E. (2014). Crisis management in the new strategy landscape (2nd Ed.). Los Angeles: SAGE. Retrieved April 25, 2018.