The Goal Chapter 1 Summary

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Writing in the Workplace In Chapter 1 of Eliyahu Goldratt’s book The Goal, we are introduced to Alex Rogo a mere plant manager, whom going into work that early morning is already faced with issues. While the reading continues we are introduced to a group of frustrated characters including, Dempsey, Ray, Martinez, and an hourly worker Tony. Bill Peach the vice president of this plant has decided to come in early causing a ruckus in the plant. Peach is frustrated because customer order 41427 is late and decided to take matters into his own hands, by threatening Tony's job in which he has no power of doing so. Rogo now has to face the problem and handle it himself. As the chapter continues we see many different types of writing in the workplace mentioned and how it is utilized. Chapter 1 of The Goal shows us how purchase orders, grievance forms, and efficiencies are relevant in the workplace.…show more content…
The purchase order is the root to the problems in the plant that morning. Peach is incredibly upset because the order is not only seven weeks late but the order 41427 is for one of the biggest clients of the plant. Rogo starts to see the issue on page 3 of our text when Peach sits down and tells him the customer had complained very angrily the night before. Promising the customer his word he set out to disrupt the plant this morning to get the order shipped out. According to Woods Hole Oceanographic Institution a purchase order is a “legally binding document between a supplier and a buyer. It details the items the buyer agrees to purchase at a certain price point. It also outlines the delivery date and terms of payment for the buyer.” The reason the purchase order is so important is because it keeps track of what was bought and the agreement the company has with the buyer. When the agreement is not met like a late delivery it has cause to make the buyer upset such as our buyer in the
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